Skip to main content
D
ditotediashvili
Participant
May 13, 2020
Question

Lightroom Mobile Presets on Etsy is deactivated

  • May 13, 2020
  • 1 reply
  • 1253 views

Hello Guys! 

I am photographer and I create my own presets in Lightroom. 
I created Digital Market on Etsy. I uploaded my Presets for Sale. There are lots of seller who sells the lightroom presets. But my account was deactivated by Etsy without any warning! Some of the people in the Etsy forums said to me that maybe the problem is Adobe and using the name of Lightroom. 
Do you know if I really need the official licence to sell my own presets? There are tons of sellers everywhere, selling their own presets. I do not know what to do now. Etsy support is not sending me even one mail... It's about 2 weeks I am trying to contact them but no one answers me... 
Please, Help me! 

    This topic has been closed for replies.

    1 reply

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    May 13, 2020

    Only Etsy can tell you why!

    I believe that anyone can sell Presets.

    You would need to comply with any of Adobe's trademark policies-

    https://www.adobe.com/au/legal/permissions.html

    https://www.adobe.com/au/legal/permissions/trademarks.html

     

     

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
    D
    ditotediashviliAuthor
    Participant
    May 13, 2020

    This is what Etsy answered after 2 weeks waiting! 
    They closed my shop and the reason is high-risk... yes, just high-risk. Honestly I will not post this here, I only posted my own works, even my own photos, everything mine... It took me months to build the market, it took so much energy and money and Support thinks that I am high-risk without any explanation... and answers like this... 

    "Hello,

    This is Stevie from Etsy's Marketplace Integrity team.

    Your account has been identified as high-risk based on a close review of your account information. For this reason, Etsy has elected to revoke your buying and selling privileges permanently. Your other Etsy accounts may be suspended as well.

     

    Please do not open any other accounts on Etsy. They will be closed immediately and without notice.

    This decision is final, and we will be unable to respond to any further outreach about your account. This email constitutes our final communication on this matter.

    Thank you for your attention to this."

    D
    ditotediashviliAuthor
    Participant
    July 8, 2020

    Hi Dito,

    I'm glad that your shop can be opened again.

    I just wanna ask how you contacted them (Etsy) while they said that was "final decision". Do you keep sending email to them via the old email?

    Hope you can reply soon.

    Thanks a lot!


    Yes, keep asking to explain the reason but there was not reason. 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices