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A
arthurdnunes
Participant
April 7, 2024
Question

Lightroom mobile "couldn't complete export"

  • April 7, 2024
  • 1 reply
  • 1118 views

I've been using LR mobile on my phone flawlessly for months, even exporting hundreds of photos at once for a certain job. Yesterday during a wedding I was editing and exporting single photos normally with no issues. Suddenly "1 photo failed to export". Retry option gives an instant same error. This is happening on my phone, Xiaomi Note 9 Pro, wich hasn't exported a single photo since then. Tested on a tablet minutes ago and apparently no issues. On my phone I've already tried the following:

- cleaning the app cache

- cleaning the phone general cache

- restarting the phone

- cleaning all app data, forcing a new login

- reinstalling the app completely

- reimporting a photo I'm trying to export

- shamefully tried to export at a lower output size as shown on some poor YouTube videos suggest

 

Nothing worked. I repeated those steps dozens of times using different combinations. There was no app version or phone OS changes since the error appeared while I was using LR and that changes can't happen meanwhile. I use LR mobile for work so I really hope to solve this.

    1 reply

    A
    arthurdnunesAuthor
    Participant
    March 24, 2025

    after a year, still having the same problem... after some updates, I could export the photo that had "bugged" export and originated this post. Today, however, it happened again with another photo.. and sadly no answer from adobe. I could successfully export the photo 3 times. after some more adjustments, It keeps failing export for good

      S
      sunomer8_yes0792
      Participant
      August 19, 2025

      I'm experiencing the same issue since couple of days. Can someone please help , I need to share the pics. 

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      September 26, 2025

      Hello Adobe Employee, I've identified the issue and also a workaround. Could anyone from Adobe contact me so I can explain what's happening? I'm sure it will be an easy fix for you guys


      Hi @arthurdnunes, thanks for saying you found a workaround. Could you please share the exact steps (and any files/settings involved)? Can you DM me so I can collect the details and connect you with the team to take it forward?

       

      @xxisme, can you share:
      • Lightroom Mobile version + Android/iOS version
      • Whether the failure is for all file types or just specific ones (JPEG/DNG/RAW)
      • A short screen recording showing the export attempt and the error

       

      Quick troubleshooting to try while we look into this: check free device storage, sign out/sign back in, clear app cache, try exporting a smaller file size.

       

      We’ll follow up in DM once @arthurdnunes shares the steps.

       

      Best,

      Anshul Saini

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