Participant

Question

Lightroom mobile renewed subscription won’t work

Forum|Forum|6 years ago
January 23, 2020
7 replies
3867 views

My monthly subscription for Lightroom expired, but I've renewed the subscription yet I'm still getting the expired subscription error when going to edit my photos.

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator}

This topic has been closed for replies.

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shannon_808

Participant

I'm having the same issue except after I paid for year renewal it seems to be working fine on one computer and not registering my renewal on the other. Any help? Much appreciated!

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Charlie.D

Community Manager

Hi @shannon_808

On the computer that is not showing the subscription, try signing out and signing back in while being sure to use the same email address you used to sign in on the working computer.

If you need additional help, please contact Adobe Support directly. Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

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Pinky33670654ph13

Participant

My subscripton in lightroom is active on my macbook, and yet I still couldn't use it. Kindly help!

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Charlie.D

Community Manager

Hello @Pinky33670654ph13

I see a valid Lightroon plan with 1 TB storage for the email ID you used to post for help. Can you clarify the problem? Are you signed in with this exact same email address but are unable to access premium features in the Lightroom desktop app?

For faster help, you might want to contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
and in the chat field (lower right), type AGENT

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Amanda33017993b0gh

Participant

I am having a similar issue - I upgraded my plan to the 1TB subscription, and it's not updating in the app on either my phone or computer. It'S saying I still only have 100 GB.

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Charlie.D

Community Manager

Hello @Amanda33017993b0gh

This is a peer-support forum. To get help ASAP, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
and in the chat field (lower right), type AGENT

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HawaiizYETI

Participant

I am having this issue I subscribed but cant edit

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Charlie.D

Community Manager

Hello @HawaiizYETI

It seems like you have an enterprise subscription. The forums here are geared towards users with personal plans.

Please contact your plan administrator for help. Some enterprise plans may include Lightroom for desktop but not mobile. Your plan administrator should be able to confirm your access, and otherwise is able to contact Enterprise Support as needed to help you.

You could also try contacting Adobe Support directly, but they may still refer you back to your plan admin/Enterprise Support. Adobe Support is at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...in the chat field (lower right), type AGENT

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Destiny32057008mxai

Participant

I'm having the same issue. I uninstalled the app thinking I needed to reinstall it and now I can't even download the app. I'm very concerned I've lost all my photos...please help

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Charlie.D

Community Manager

Hello @Destiny32057008mxai

I see a valid subscription for the email ID you used to sign in and post for help. Is this working OK for you now?

greule

Community Manager

I've just had a look and seems that you need to sign-in with the Adobe-id which you use for this forum. This is the one which has a correct subscription status applied. Hope this helps - Guido/ Lr Mobile QE

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rolfie013

Participant

Hello!

i am experiencing the exact same problem. Apple says (also got an invoice) that i am subscribed but Lightroom says that i am not.

Can you please have a look at it?

i can also attach the invoice if needed.

thanks!

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Charlie.D

Community Manager

Hi Rolfie013

I see a valid subscription for the email address you used to post on the forums. Is this now working ok for you? If not, does it help to relaunch the app, sign out and back in, etc?

Akash Sharma

Legend

Hi there,

Sorry that Lightroom mobile subscription says its expired even after you've renewed it. If you're using an iOS device, would you mind restore the purchase as mentioned in this article? Link: https://helpx.adobe.com/in/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

If on an Android device, sign out of the Lightroom app and then sign back in.

Thanks,

Akash

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Grace29584842o3we

Participant

Hi! I am having the same issue. I have logged out and logged back in and still keep being told my subscription has expired despite Apple telling me I am already subscribed. This is for Lightroom on Mac.

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Charlie.D

Community Manager

Hi @Grace29584842o3we

I see a valid Lightroom plan for the account you used to post for help here. Is this now working for you?
If you're still not seeing the subscription, please be sure you are signing in with the same email address you used to post for help. And perhaps try a machine reboot before you sign out and back in again?

For faster help with your paid account, please contact Adobe Support directly. Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

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