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Lightroom mobile renewed subscription won’t work

New Here ,
Jan 23, 2020 Jan 23, 2020

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My monthly subscription for Lightroom expired, but I've renewed the subscription yet I'm still getting the expired subscription error when going to edit my photos. 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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New Here ,
Oct 18, 2023 Oct 18, 2023

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I am having a similar issue - I upgraded my plan to the 1TB subscription, and it's not updating in the app on either my phone or computer. It'S saying I still only have 100 GB.

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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Hello @Amanda33017993b0gh 

This is a peer-support forum.  To get help ASAP, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
and in the chat field (lower right), type AGENT

 

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New Here ,
Nov 16, 2023 Nov 16, 2023

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My subscripton in lightroom is active on my macbook, and yet I still couldn't use it. Kindly help!

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Adobe Employee ,
Nov 16, 2023 Nov 16, 2023

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Hello @Pinky33670654ph13 

I see a valid Lightroon plan with 1 TB storage for the email ID you used to post for help.  Can you clarify the problem?  Are you signed in with this exact same email address but are unable to access premium features in the Lightroom desktop app?

For faster help, you might want to contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
and in the chat field (lower right), type AGENT

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