Skip to main content
L
llama1
Participating Frequently
December 10, 2016
Answered

Lightroom Mobile says up-to-date, Adobe Cloud says sync has not finished

  • December 10, 2016
  • 11 replies
  • 6698 views

I'm using Lightroom Mobile 2.6 for IOS. I shot a series of photos in the app yesterday, and waited for the cloud sync indicator in the app to say "All up to date".

Then I looked for the photos on lightroom.adobe.com. Most of the photos have gray thumbnails with an "!" in them, with messages like: "Sync has not finished for file 'APC_0316.dng'. Open Lightroom on iPhone 6S to continue syncing. Added on 12/9/16."

I've tried waiting a full day, stopping Lightroom Mobile and relaunching it, restarting my iPhone, and changing metadata on these photos. The app still reports "All up to date" and won't finish uploading the photos. I took a new photo just now, waited again for the app to say "All up to date", and lightroom.adobe.com shows a different gray thumbnail with a lightning bolt in it, with the message: "Syncing file 'APC_0320.dng' from iPhone 6S. Added on 12/10/16."

This seems like a bug in Lightroom Mobile 2.6, as I did not have this problem before the upgrade this week. How do I get these photos to upload?

    This topic has been closed for replies.
    Correct answer greule

    An extra data-point: if I switch the lightroom mobile camera to save jpegs instead of DNGs, then the images do sync properly. No DNGs work though, not old ones nor new ones. DNG metadata does make it over to lightroom web (I can see the camera model and data/time, etc of the DNG images), whereas nothing is visible on lightroom desktop (the collection shows no images).


    Hi Wojciech, could you do me the favor and send me the browser-url when you open up such a failed photo in Lr Web (Adobe Photoshop Lightroom​ ) ...In addition could you send us a Lr Mobile diagnostic log? The Lr Mobile app log can be triggered when you  open up the settings via the top left Lr-icon in collection view and when you then the  long press the top left LR Icon within the settings panel a diagnostic log will be generated and attached to your local mail client.

    Thanks for your help on this. - Guido

    11 replies

    Show previous replies
    Akash Sharma
    Akash Sharma
    Legend
    December 13, 2016

    Hi llama,

    Few questions:-

    • What happens when you try down,loading these synced images in Lightroom Desktop?
    • Have you tried signing out of Lr mobile?
    • Are you using Wifi for uploading on iPhone?

    Send me the diagnostics log from Lightroom mobile via PM.

    You can trigger the LR mobile log via the steps...

    Long-press the top left LR icon within the Lightroom mobile settings.

    After that, LR mobile generates a diagnostic log and opens this up within your e-mail client.

    Regards,

    Akash

    W
    Wojciech Jarosz
    Participant
    December 28, 2016

    I have exactly the same issue. I can sync photos from Lightroom Desktop to Lightroom mobile fine, but the other way doesn't work. I took several photos as DNGs on my iPhone, but now cannot get them synced with my desktop. Lightroom mobile claims syncing is complete, but on Lightroom web and Lightroom desktop the photos do not show up. On the web, I see a blank image with a cloud and exclamation point which says: "Sync has not finished for file ... Open Lightroom mobile on ... iPhone to continue syncing" For some other files it has a cloud and lightening bolt icon and says: "Syncing file ... from ... iPhone". In the desktop version the collection simply doesn't list those photos at all.

    I have tried signing out/into Lightroom mobile. I have also tried removing the collections and recreating them. I have tried changing the images slightly on the iPhone (flagging or changing the exposure slider slightly) to see if they would resync. None of these worked. Please help! My photos are stuck on my phone and I can't get them off unless I convert to JPG and add to my standard camera roll.

      O
      onyxreal2
      Inspiring
      December 29, 2016

      It sounds like this is starting to be more of a widespread issue, please adobe fix!  I can't process my photos using my mobile workflow anymore and my images that I had performed tons of edits on my ipad are lost work for now until I can recover them.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices