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petero45560722
petero45560722
Participant
November 3, 2018
Answered

Lightroom Mobile stuck on "loading"

  • November 3, 2018
  • 3 replies
  • 25574 views

Hi, there.

My Lightroom Mobile app seem to be stuck on "loading" after the latest updates. No images actually loading. Worked great before. Any ideas?

Thank you.

Peter

    Correct answer lanacan13

    I was able to get past the issue by doing an uninstall and reinstall of the app.

    I have no issues since I did the above on the day after making my initial post was made.

    3 replies

    cruejunkie
    cruejunkie
    Participating Frequently
    July 28, 2020

    I have done this & it works for maybe a few hours and then is stuck again. Has anyone else ran into this problem? Adobe needs to fix this. 

    A
    Anonymous
    October 28, 2020

    Same here. 40k+ pics so I won't reinstall before the next version upgrade (based on comments above).  In the meanwhile, I kill and restart the app and it has always worked. 

      JamieS29
      JamieS29
      Participant
      January 15, 2021

      I just did the iOs 14.3 software update and now my Lightroom Mobile app will not open. Sits and spins the loading photos. Never had this issue until tonight. Fix this Adobe! 

      K
      karenj1417454
      Known Participant
      November 12, 2018

      My LR CC is now stuck on Loading.  I am on IOS 12 on an I phone X.  Tried logging in and out, plus rebooting the phone.  Has anybody had any luck with this problem?

      L
      lanacan13Correct answer
      Participant
      November 12, 2018

      I was able to get past the issue by doing an uninstall and reinstall of the app.

      I have no issues since I did the above on the day after making my initial post was made.

      K
      karenj1417454
      Known Participant
      November 12, 2018

      I was wary about uninstall/reinstall my 12,000 pictures, but your solution worked. Thank you.

      Akash Sharma
      Akash Sharma
      Legend
      November 5, 2018

      Hi Peter,

      Sorry that Lightroom CC mobile app is not loading after the latest update. Could you please sign out of the app and sign back in to see if that helps? Also, are you working on an Android or iOS device?

      Thanks,

      Akash

        L
        lanacan13
        Participant
        November 8, 2018

        I have the same issue with iOS 12 on a XSMax. Logging out and back in did not work.

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