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defaultog63k2sexkjc
Participant
February 25, 2025
Answered

Lightroom (Not Classic) Photos Not Syncing

  • February 25, 2025
  • 2 replies
  • 321 views

I imported photos to Lightroom (Not Classic, idk what to call the desktop version of mobile thanks to the stupidity of the names) on my Macbook, and it seems that 3,970 of those photos are stuck syncing, while 593 of them decided to sync just fine. The 593 that did sync, are photos that I added to an album I created while the photos were syncing. Now I'm just stuck with no other photos, and those 3,970 are only on my Macbook, and not syncing.

    Correct answer Rikk Flohr_Photography

    You call it "Lightroom Desktop". 

     

    If you log into your Lightroom Web account at https://lightroom.adobe.com and look for a folder called Sync Issues (see image)


    Do your unsynced images show up here? 

    If 'yes' then the image thumbnail should contain instructions to right the ship and restore the sync. 
    If 'no', you will need to send us some logs so we can see what issue your LrDesktop installation is encountering. 

     

     

     

    2 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity ManagerCorrect answer
    February 25, 2025

    You call it "Lightroom Desktop". 

     

    If you log into your Lightroom Web account at https://lightroom.adobe.com and look for a folder called Sync Issues (see image)


    Do your unsynced images show up here? 

    If 'yes' then the image thumbnail should contain instructions to right the ship and restore the sync. 
    If 'no', you will need to send us some logs so we can see what issue your LrDesktop installation is encountering. 

     

     

     

    Rikk Flohr: Adobe Photography Org
    D
    defaultog63k2sexkjcAuthor
    Participant
    February 26, 2025

    They did show there, but it showed no info as to why they were stuck. Regardless, it did fix itself last night suddenly, and so now, all is well.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 25, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
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    defaultog63k2sexkjcAuthor
    Participant
    February 25, 2025

    yeah unfortunately the help page is never very helpful to the specific problems I have, and so I rarely find fixes for my issues using others' posts. This time I couldn't seem to find any appropriate solutions via keyword searches. I also don't understand how I'm supposed to know where to post, considering I just go to 'help' and it brings me to either search or make a post.

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