Lightroom not displaying any images

[KushaanC]

Lightroom CC isn't displaying any of my images on desktop; I just get this on my lightroom window. I've reinstalled it and cleared my cache, but neither of these have helped. 

[Sameer K]

Hey, @KushaanC. Welcome to the Lightroom Community. I'll need more info to help you figure this out. 

Please share the system information from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here. 

Does this happen after a series of steps, or have you installed Lightroom for the first time on this machine? 

You can set GPU performance in Edit > Preferences > Performance > Graphics Performance > High Performance. 

Also, in Edit > Preferences > you can clear the Cache & increase the Cache size limit & check if that helps. 

Thanks! 

Sameer K

(Type '@' and type my name to mention me when you reply)

[KushaanC]

Hi Sameer,

Thanks for your response. This is how lightroom is opening up on my machine, but it used to work fine before. I have tried reinstalling and clearing the cache. I just changed the graphics settings to be high performance and restarted it, but it didn't help. The cache is at 93GB so it shouldn't be an issue or should at least display a single image. I'm attaching my system info if it helps. 

best, 

Kushaan

[steve_b]

I have seen this twice on my Surface Laptop, one a few months ago and again recently. In my case, the solution was to go to Windows Device Manager and delete the video driver under Display Adaptor, then reboot to force Windows to re-install the driver. Lightroom Desktop then worked normally. Maybe this will work for you - it's worth a go.

[Sameer K]

Hey, @KushaanC. Thanks for sharing the System info. Your machine has two GPUs: the power-saving Intel UHD Graphics and the high-performance Nvidia RTX 4060.

Please try these two suggestions:
1 - Update the graphics drivers using Intel's auto-detect program, as Nvidia's drivers are fairly recent.

2 - Follow step 6 in the content here to configure the default GPU for Lightroom: https://adobe.ly/49YQSCI

After you update the GPU drivers, try the steps below and check how it goes. The GPU info & Logs location on Windows is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

• Press the Windows + R
• Enter %APPDATA%\Adobe\CameraRaw
  
  
• Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
• Launch Lightroom again.

Let me know how it goes. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

[jenson_0144]

I am using Lightroom Desktop version 8.1 on my laptop. In the last week the all preview photos do not show any of my photos in the photo grid, square grid preview option or the ticker bar. I can only view my photos in the compare or detail view. It shows I have photos in there but on the preview screen of photo or square grid it is just a black screen. 

Can anyone help on how to fix this glitch?

[Moved from Lightroom Classic ‘Bugs’ to Lightroom ecosystem ‘Discussions’ by moderator, according to forum rules.]

[Sameer K]

Hey, @jenson_0144. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

Please share the system info from Lightroom Help > System info > Copy & paste into a text document > upload & attach here.

Test some variables like:

• Unplug any external peripherals & use wired input devices.
• Temporarily, unplug extra displays & only keep one active at a time. 

Head here to check if one of the errors matches what you see: https://adobe.ly/3VfIdHK

Let me know how it goes. Thanks! 
Sameer K

(Type '@' and type my name to mention me when you reply)

[jenson_0144]

@Sameer K 

Lightroom version: 8.1 x64 [ 20241205-0700-3674d7f ] (Dec 4 2024)
NGL Version: 1.39.0.9
WF Version: 7.1 8eff0d6
VF Version: 1.0.154
HIL Version: 40501
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH Version: 5.0

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: HP OMEN by HP Transcend Gaming Laptop 16-u1xxx / Intel(R) Core(TM) i7-14700HX
Logical processor count: 28
Processor speed: 2.3 GHz
Real memory available to Lightroom: 30423.8 MB
Real memory used by Lightroom: 1331.7 MB (4.3%)
Virtual memory used by Lightroom: 2241.3 MB
Memory cache size: 300.0 MB

Internal Camera Raw version: 17.1 [ 2098 ]
Maximum thread count used by Camera Raw: 15
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 420MB / 13163MB (3%)

Display: 2560x1600
System DPI setting: 168 DPI (high DPI mode)
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 4070 Laptop GPU (31.0.15.4683) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\bmxbu\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\bmxbu\AppData\Local\Adobe\Lightroom CC\Data

[Paul Bochet]

Quand je fais des fusions HDR sur mon ordinateur portable (Windows 10), l'affichage des photos bug et n'est plus ajusté à mon écran.