Lightroom not loading (even after uninstall and reinstall)

[rmunger]

Hi Adobe Community, 

I'm unable to use Lightroom, even after I tried un-installing and re-installing it. When I try re-opening it, it just "loads" for hours. I've checked to make sure it's updated, and that my account is paid for, etc. This puts me in a sticky situation as I'm trying to process some photos for a presentation, not to mention how much the monthy fees are!

Any help or pointers would be greatly appreciated. 

Many thanks, 

Rachel

[Just Shoot Me]

Is this Lightroom, the newest Cloud Centric version, or Lightroom Classic, the traditional desktop version?

[rmunger]

Hi, I think it's the Cloud version , though I access it within my applications on my Desktop. Its version 2.4.1

[Just Shoot Me]

Yes that is the Cloud version. I'm moving this discussion over to that forum.