Lightroom on Windows: Renewed Subscription Not Working

[Angel246350655bbs]

hey, so I just renewed my lightroom subscription and for some reason it still says that I have to renew in the app after I tried editing some photos, I already double checked if it's active and it is. any solutions?

{Thread title updated by moderator}

[Sameer K]

Hi there,

Thanks for reaching out. Sorry for the trouble with Lightroom. We are here to help.

I have checked your account & your subscription is six days old. When you created this post, the subscription could be under processing.

Have you tried signing out of the Creative Cloud desktop app & signing in again?

Please follow the steps in this article to fix the trial issue in the Creative Cloud app: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

We hope this helps,

Thanks!

Sameer K

[Angel246350655bbs]

Hello, 

I have solved the issue, I had to contact customer service. But thank you.