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Angel246350655bbs
Participant
May 27, 2022
Question

Lightroom on Windows: Renewed Subscription Not Working

  • May 27, 2022
  • 2 replies
  • 174 views

hey, so I just renewed my lightroom subscription and for some reason it still says that I have to renew in the app after I tried editing some photos, I already double checked if it's active and it is. any solutions?

 

 

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2 replies

A
Angel246350655bbsAuthor
Participant
June 4, 2022

Hello, 

I have solved the issue, I had to contact customer service. But thank you.

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
June 3, 2022

Hi there,

 

Thanks for reaching out. Sorry for the trouble with Lightroom. We are here to help.

I have checked your account & your subscription is six days old. When you created this post, the subscription could be under processing.

Have you tried signing out of the Creative Cloud desktop app & signing in again?

Please follow the steps in this article to fix the trial issue in the Creative Cloud app: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

We hope this helps,

Thanks!

Sameer K

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