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Lightroom photos gone, please help

New Here ,
May 06, 2023 May 06, 2023

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Help please! I logged out of my adobe lightroom and logged back in on the same device and all of my albums are empty now and weeks of my hard work is just gone. I'm gutted. Is there any way to retrieve these photos? 

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iOS: iPhone

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Community Expert ,
May 06, 2023 May 06, 2023

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Presumably you have the free app not a subscription?

 

Firstly, it's best to double check your Adobe ID  details just in case you are logged in incorrectly.

 

Also, check how much space Lightroom is taking up on the device (in iOS Settings). The size of this could give you an indication of whether or not the app still has files in its invisible mobile Catalog.

 

Also, you could try this to recover them, although I don't think it would recover the edits.....

https://helpx.adobe.com/uk/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

 

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Guest
May 06, 2023 May 06, 2023

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Dapatkan Outlook untuk Android<>

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Adobe Employee ,
May 08, 2023 May 08, 2023

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Hello @Amber29764958vazi 

'selondon' mentioned all the correct advice.  As a LR iOS team member, I can see that this account you used to post for help has an active Lightroom Mobile subscription that works on all iOS and Android devices.  Please be sure you are signed into the Lightroom Mobile app with the same email ID you used to post for help.

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