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Participant
May 7, 2023
Question

Lightroom photos gone, please help

  • May 7, 2023
  • 2 replies
  • 500 views

Help please! I logged out of my adobe lightroom and logged back in on the same device and all of my albums are empty now and weeks of my hard work is just gone. I'm gutted. Is there any way to retrieve these photos? 

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2 replies

Community Manager
May 8, 2023

Hello @Amber29764958vazi 

'selondon' mentioned all the correct advice.  As a LR iOS team member, I can see that this account you used to post for help has an active Lightroom Mobile subscription that works on all iOS and Android devices.  Please be sure you are signed into the Lightroom Mobile app with the same email ID you used to post for help.

selondon
Community Expert
Community Expert
May 7, 2023

Presumably you have the free app not a subscription?

 

Firstly, it's best to double check your Adobe ID  details just in case you are logged in incorrectly.

 

Also, check how much space Lightroom is taking up on the device (in iOS Settings). The size of this could give you an indication of whether or not the app still has files in its invisible mobile Catalog.

 

Also, you could try this to recover them, although I don't think it would recover the edits.....

https://helpx.adobe.com/uk/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

 

May 7, 2023
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