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lfowler518
Participant
January 11, 2025
Question

Lightroom photos just disappeared!

  • January 11, 2025
  • 1 reply
  • 222 views

Help! All of my Lightroom photos have disappeared! I got a new Mac and copied the Lightroom library file over to the new Mac. I can see all the file structure now, but the pictures just are a black square and when I click on them it says downloading. Now, when I go to my old Mac and open Lightroom, all of my photos are gone! I then opened Lightroom Mobile and I saw all my photos for a few seconds and then they disappeared! When I log into Lightroom on the web it says I have no photos uploaded! It’s like it’s a brand new account! I had over 53,000 photos! I am devastated! I contacted adobe support and the techs asked a few questions, and then just ended my sessions. Please, please. Please help me!

1 reply

Community Manager
January 13, 2025

Sorry you are running into this problem.  I see 2 different accounts associated with your email address -- I will contact you directly to get details on which account you are having problems with.

 

-Peter

lfowler518
Participant
January 13, 2025

Thank you Peter - how will you contact me?

Community Manager
January 14, 2025

I have sent you a private message through the forum.  Let me know if you did not see it.  I can email you directly if you prefer.