Lightroom Premium Issue

[jasmine_8456]

Hello, I have an issue with Lightroom because I can't use the premium account functionalities. I paid for it in February 2025. I just got a new phone. It was working on my old phone but does not work on my new phone. Every time I try to use the functionality, I get a message that says there is a problem come back later. If it is related to a school account, I no longer have access to this account. If this is the case, I would like my subscription to be transferred to an account that I can access or a refund as I can not use a feature that I paid for. Thank you!

[Charlie.D]

Hello @jasmine_8456 

This is a peer support forum.  For help with this, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT