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Vineeth32346730x7ij
Participant
September 19, 2023
Answered

Lightroom premium not working in iPhone

  • September 19, 2023
  • 7 replies
  • 3641 views
  • I'm already subscribed premium feature in my I phone but premium features. Not working in my iPhone how can I resolve this issue please help me
    Correct answer Charlie.D

    Hello @Vineeth32346730x7ij 

    Our system let me know you have more than one Lightroom account.  The account you used to post for help here is not subscribed, but another account is.  You can only subscribe one Lightroom account at a time through the iOS App Store.

     

    I will send you a direct message in a moment, to share login details with you more privately.

     

    Kind regards,

    Charlie

    7 replies

    K
    krishna_1711
    Participant
    October 28, 2025

    I'm already subscribed premium feature in my iPhone but premium feature not working in my iPhone how can I resolve this issue please Help me

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    October 29, 2025

    Hello @krishna_1711 

    I see no purchase history for the account you used for help.  Also, the our system indicates you seem to have more than one account at Adobe, including one account that seems based on Apple's sign in method w/private email setup.

     

    What I recommend: try Restore Purchase for the email ID/Adobe account you believe should be subscribed.  If Restore purchase fails, please take note of and share the specific error.  Try it again on your other accounts that you may have.  More info here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

    S
    sydney_6917
    Participating Frequently
    April 4, 2025

    I am having the same issues. Only have one email set up. Restoring purchase doesn't work. Everything was working fine and then suddenly stopped giving access to premium features. I don't know what to do. Please help. It's giving me the error message of "Update payment information.

    There's an issue with your payment method.

    Please go to Google Play subscription

    settings to fix it. Until then, premium features

    will be unavailable."

    payment went through and it worked for days before booting me. 

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    April 4, 2025

    Hi @sydney_6917 

    This is a user driven forum, and sometimes employees with product knowledge like me volunteer time.  I work on the LR team and can see some details, but lack the full set of tools and knowledge Adobe Support can offer.  All I can see is the account you used to ask for help seems expired.  I don't know why.

     

    Please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
    ...and in the chat field (lower right), type AGENT to reach a person faster.  

    S
    sydney_6917
    Participating Frequently
    April 4, 2025

    Unfortunately I've tried that, and they are no help. They say I don't have a subscription so they can't help me, but I have screenshots of my Google play account that shows that it should be good until April 19th. I don't know what to do at this point. 😕😕 

    A
    Anita_Urbano8781
    Participant
    November 11, 2024

    It's happening the same with me. My account appear as a Premium but I don't have access to Premium features. I use an iPhone, I already tried to restore the account as they say, but I don't have this option on my app. 

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    November 11, 2024

    Hello @Anita_Urbano8781 

    I see the account you used to ask for help is subscribed, and already has some data uploaded to cloud storage.  

     

    Are you able to access some premium features, or none at all?

     

    If LR app Settings also shows your account is subscribed, perhaps your device does not meet minimum requirements to show certain features?  Please see: https://helpx.adobe.com/lightroom-cc/system-requirements.html#ios 

    P
    peyton_8467
    Participant
    October 27, 2024

    I'm having the same issue, and when trying to restore purchases it says I haven't made any purchases.

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    October 28, 2024

    Hello @peyton_8467 

    Did you subscribe on the same device where you tried Restore Purchase?  Do you actually see a valid subscription for your app store account in device settings?  Restore Purchase really only helps if you subscribed using that same device/app store.  For example, if you subscribed to a desktop plan or on Android, then there would be no iOS App Store receipt for Restore Purchase to find and use to activate service.

     

    Where did you subscribe?  

     

    For faster help, you might want to message Adobe Support directly. 

    Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
    ...and in the chat field (lower right), type AGENT

    P
    peyton_8467
    Participant
    October 29, 2024

    Hey! Yeah I'm using the same device as I subscribed on. It worked for me for one day and then went away after that. It still shows up under my subscriptions in my settings.

    T
    Tiffany36040365kr8d
    Participant
    March 13, 2024

    I too am having difficulty using the premium features with my LR mobile. When I click on any of the Premium buttons it says "Something went wrong. Please try again after some time."  I have tried all the troubleshooting tips in Adobe Help. Please help.

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    March 15, 2024

    Hello @Tiffany36040365kr8d 

    Please try signing out, and then signing back in.  When you do, you want to choose the Personal account and not the institutional account in your sign in options.  Your one email address has two profiles, and your subscriptions are under your personal profile.

    T
    Tiffany36040365kr8d
    Participant
    March 15, 2024

    Yes, I reached out to an agent. Goofy error on my part. I was signing in using Google (since the email my subscription is under is Google) and not Adobe. Thank you for your response! 

    T
    Tamara33840445o6ds
    Participant
    November 25, 2023

    Same here. Just purchased Premium but cannot use features in App. Same email and Adobe-ID are identical, purchased Premium with this ID. Only have one account. Thanks for your help!

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    November 27, 2023

    Hello @Tamara33840445o6ds 

    Is this working for you now?  I see a valid subscription for the email ID you used to post for help.

    M
    Manas34357090ymcx
    Participant
    December 26, 2023

    Hello @Manas34357090ymcx 

    Was this through the Google or Samsung app store?  Please try Restore Purchase as described here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

    If you see an error, please share the error message details here.


    Hi,

    I purchased it from Google store, as far as I remember.

    Also I have attached the screen shot of the error message received while
    trying to restore the app.

    Please help.
    C
    Community Manager
    Charlie.DCommunity ManagerCorrect answer
    Community Manager
    September 19, 2023

    Hello @Vineeth32346730x7ij 

    Our system let me know you have more than one Lightroom account.  The account you used to post for help here is not subscribed, but another account is.  You can only subscribe one Lightroom account at a time through the iOS App Store.

     

    I will send you a direct message in a moment, to share login details with you more privately.

     

    Kind regards,

    Charlie

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