Lightroom premium

Forum|Forum|3 years ago
January 9, 2023
1 reply
312 views

Hi,

I'm getting extremely frustrated. I have paid for the premium Lightroom however the app is not allowing me to use the premium 'services'.

when I go to subscribe it shows as 'unable to process purchase' - clearly because I already have the premium subscription.

can someone please help?

Thanks

iOS: iPhone

This topic has been closed for replies.

Jim Wilde

Community Expert

Try signing out from the Lightroom app on your phone, close the app, force eject it, then restart it and sign in again (taking care to enter the same Adobe details that relate to your subscription account).

K

Katrina27858311e7huAuthor

Participant

Hi,

I’ve tried this and it’s still not work. I am becoming very frustrated as I need this app for my work.

Regards
Katrina

Sent from my iPhone

Jim Wilde

Community Expert

OK, have you tried contacting Adobe directly (go to Adobe.com, Help & Support, Contact Us)? Someone from Adobe needs to investigate your account to see what's going on with it.

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