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Lightroom Russia AppStore

New Here ,
Mar 06, 2022 Mar 06, 2022

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Hi! Will the Adobe Lightroom app in Russia be removed from the App Store and Google play?

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Android , iOS: iPhone , iPadOS

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correct answers 1 Correct answer

LEGEND , Mar 06, 2022 Mar 06, 2022

See this official Adobe blog post from two days ago:

https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia

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New Here ,
Mar 06, 2022 Mar 06, 2022

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Hey! Will the Adobe Lightroom app in Russia be removed from the App Store and Google play?

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LEGEND ,
Mar 06, 2022 Mar 06, 2022

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See this official Adobe blog post from two days ago:

https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia

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New Here ,
Mar 06, 2022 Mar 06, 2022

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Yes, thanks, I'm aware. But it says nothing about the AppStore and Google Play, only about buying and subscribing, if I have a subscription for a year and I accidentally delete the app from my phone, can I download it anymore?

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Community Expert ,
Mar 06, 2022 Mar 06, 2022

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We are mostly users here, the link John offered is all that we are aware of.

Are you able to access your account online?

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.1 BigSur,; LrC 12.0.1, Lr 6.0, Ps 24.0, ACR 15.0,; Camera OM-D E-M1

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New Here ,
Mar 08, 2022 Mar 08, 2022

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I don't know the answer either, but I hope so. 

 

[removed by moderator for breaking community guidelines to be kind and respectful.]

 

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New Here ,
Mar 07, 2022 Mar 07, 2022

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Hello.I've payed for subscription and and my money was deducted from the card, but all subscribtion functions are unavailable. I want to have my money back 

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Adobe Employee ,
Mar 08, 2022 Mar 08, 2022

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@Анастасия23483983nceu 

I merged your question with an existing forums thread with some relevant info.  

For iOS, Apple manages transactions -- please contact Apple Support for help with a refund.

 

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New Here ,
Apr 01, 2022 Apr 01, 2022

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All Adobe sales have been suspended in Russia. I would like to change this situation. To send troops to Ukraine was not the decision of the people, but of the government. Because you have suspended sales, the government doesn't care. It is unpleasant and insulting to ordinary people (schoolchildren, students, mothers, fathers, and so on) who love and want to engage in creativity. In the current situation, it would be wiser not to "take it out" on everyone. Creativity helps to distract from everything that is happening at least for a while, it helps to see all the beautiful things that are left. I hope for your understanding! I apologize for my English, I hope my words are clear and will be read with the correct meaning. Peace and kindness to all!

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New Here ,
May 11, 2022 May 11, 2022

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Hello. There is no technical possibility to pay for subscription renewal in my country right now. I heard that you gave my colleagues a free subscription for another couple of months. Is it possible to solve this problem somehow?

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New Here ,
Aug 11, 2022 Aug 11, 2022

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Help!

79A696F5-22AB-48D6-B3D5-1947C2279C8E.png

 

 

{Thread title updated by moderator}

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Adobe Employee ,
Aug 11, 2022 Aug 11, 2022

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LATEST

Hi there,

 

Thanks for reaching out. We're sorry for the trouble with Lightroom. I'd love to help you figure this out.

I have reviewed your profile & we could not find any active subscription for Lightroom.

 

Subscriptions purchased from Playstore, Apple Appstore & Samsung store are managed at the respective stores. You can modify your subscription through the Apple AppStore. Check this article to learn more about this: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

 

You can subscribe to Adobe Lightroom from this page: https://www.adobe.com/creativecloud/plans.html

 

Let us know how it goes.

Thanks!

Sameer K

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