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Lightroom says my subscription has ended when it's not

New Here ,
Mar 06, 2023 Mar 06, 2023

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MY lightroom keeps saying that my subscription has ended when i have 9 months left on my subscription. I have tried to sign out an back in, but nothing seems to work..

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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Your subscription is for a Personal and Enterprise account. The Enterprise portion has expired. When you log in, you should be given an option to choose Personal or Enterprise. Are you choosing personal?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Mar 06, 2023 Mar 06, 2023

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Yes i'm using the opion Personal account, but it still say's my subscription ended

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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Have you contacted your Enterprise license's Admin at your company? It is likely that is where the resolution is going to come from. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Mar 06, 2023 Mar 06, 2023

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I'm not working for any company it's for personal use. I bought the License, but the company who sold it isn't responding. There is no other way to fix this?

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New Here ,
Mar 06, 2023 Mar 06, 2023

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I see in my account setting that a name of a Company: ABRASIF HI-TECH INC. I never heard of this company and I only want to use Lightroom for personal use. I don't understand why my account is with this company. If I leave this company in setting would I be able to use Lightroom for personal use?

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact.html. Click on the live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Mar 06, 2023 Mar 06, 2023

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I don't see a 'live chat' option. 

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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Try here then - you must be logged in.  https://helpx.adobe.com/contact/what-contact-options.html 

Screenshot 2023-03-06 at 2.26.07 PM.png

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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