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J
jordy287063728c61
Participant
March 6, 2023
Question

Lightroom says my subscription has ended when it's not

  • March 6, 2023
  • 1 reply
  • 738 views

MY lightroom keeps saying that my subscription has ended when i have 9 months left on my subscription. I have tried to sign out an back in, but nothing seems to work..

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
March 6, 2023

Your subscription is for a Personal and Enterprise account. The Enterprise portion has expired. When you log in, you should be given an option to choose Personal or Enterprise. Are you choosing personal?

Rikk Flohr: Adobe Photography Org
J
jordy287063728c61Author
Participant
March 6, 2023

Yes i'm using the opion Personal account, but it still say's my subscription ended

J
jordy287063728c61Author
Participant
March 6, 2023

I'm not working for any company it's for personal use. I bought the License, but the company who sold it isn't responding. There is no other way to fix this?


I see in my account setting that a name of a Company: ABRASIF HI-TECH INC. I never heard of this company and I only want to use Lightroom for personal use. I don't understand why my account is with this company. If I leave this company in setting would I be able to use Lightroom for personal use?

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