Lightroom Thumbnails Missing

[Kurt21881483hg2w]

Brand new Windows 11 and lightroom install. On launch no thumbnails available on Photo Grid or Sqaure Grid. If I click on an individual picture it loads the image just fine. I tried v7.4.0, v7.4.1 and the latest v7.5 with a uninstall and reinstall each time.

[Rikk Flohr: Photography]

A corrupt preference file survives an Uninstall/Reinstall. 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, your local storage location can be changed. Please review this setting after resetting preferences. 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

[Kurt21881483hg2w]

Hi Rikk. Thanks for the guidance. I got the prompt and reset my preferences but I'm still missing all thumbnails on launch. Any other ideas?

[Rikk Flohr: Photography]

Thanks for checking the Preferences. 

Your GPU driver is the next likely point of failure. Make sure you are using the latest Studio driver from nVidia. 

[Kurt21881483hg2w]

Yes I'm using the latest Nvidia studio driver. 560.70 and intel gpu driver. The Photoshop gpu check tool came out with all green checks as well. 

[Rikk Flohr: Photography]

If you disable your Intel GPU, do things return to normal?

[Kurt21881483hg2w]

Good idea! This laptop has hybrid Intel Xe graphics card and a Nvidia RTX 3500 laptop GPU.
I went into my computers bios and set it to boot only with the discrete graphics only, and those thumbnails finally showed up. I switched the bios back to hybrid graphics mode then within Windows 11 settings, Settings > Display > Graphics. I added lightroom.exe to the list so I could manually set Lightroom to use the Nvidia GPU. When I did so the thumbnails disappeared again. For experimentation purposes, I set it to just use the Intel Xe graphics and the thumbnails worked again. I seemed to either have found a bug in Lightroom or one of the graphics drivers.
Is there way to submit a more proper bug report for this? Using the Intel graphics is a good work around for now but not near as powerful as the Nvidia gpu is.

[Rikk Flohr: Photography]

Do you have the option to turn off the Intel XE graphics card and use only the nVidia card?  I don't see that listed in your permutations attempted unless I misread.