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Answered

Lightroom - Trial Expired

Forum|Forum|7 years ago
March 5, 2019
1 reply
4074 views

Ive been using Lightroom on my laptop but it only works with the wifi at home,

Picture Above - Connected to wifi but not the one at home (doesnt work (won't let be upload photos).

so i went onto the online version of Lightroom. Today it says that my Trial has expired.

I have used the online version multiple times and it has never said this before.

I have a plan that goes for 1 year and i activated it last month.

This topic has been closed for replies.

Correct answer Theresa J

Try signing out of your account with the online version, then sign back in using the login you purchased the subscription with. Click on your avatar in the upper right corner of the online version to sign out and sign back in.

When you use the Lr CC app on your laptop you should sign in with the Creative Cloud desktop app. Do you have the CC desktop app running on your laptop?

You can also check the status of your account at adobe.com. Go there with a browser and log into your account.

Make sure that you always use the same login info that you purchased the subscription with.

Theresa J

Correct answer

Community Expert

Try signing out of your account with the online version, then sign back in using the login you purchased the subscription with. Click on your avatar in the upper right corner of the online version to sign out and sign back in.

When you use the Lr CC app on your laptop you should sign in with the Creative Cloud desktop app. Do you have the CC desktop app running on your laptop?

You can also check the status of your account at adobe.com. Go there with a browser and log into your account.

Make sure that you always use the same login info that you purchased the subscription with.

A

albertsleeman

Participant

I have the same problem with Lightroom. When I open the app it says the trial period is over and there is a button to buy it.

When I click this button a window opens and it says I already have a correct membership, which is correct. But still I get the same message in Lightroom. I've tried logging in and out but no succes. Can someone please help?

P

pieterk77455285

Participant

In the end, for me the problem was that my academic CC license contains everything in CC version except Lr CC. It contains the normal Lr version for some reason. That was pretty difficult to spot, so maybe more people missed this.

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