Lightroom Web Error Rendering

[starpc2]

Multiple images are throwing Error Rendering when trying load.  They were all uploaded today.

[Moved to Lightroom ecosystem forum by moderator]

[KR Seals]

Is this happening in Lightroom Mobile? Lightroom Desktop? Lightroom Classic? What exact version?

What device/computer are you using? Mac, iOS, Windows? Exact versions of those?

[starpc2]

The issue happens on both lightroom web and on the lightroom android app.

[KR Seals]

Try posting in the Lightroom Ecosystem (Cloud based) forum:

That's specifically for your apps.

[starpc2]

Multiple images are throwing Error Rendering when trying load.  They were all uploaded today.  This happens in both the Web Application and the Android Application.

[Sameer K]

Hey, @starpc2. Welcome to the Lightroom Community. I've merged several of your comments and moved this post to discussions. 

The issue in the screenshots can also be expected when the original image does not completely sync to the cloud. Such images are grouped under the Sync Issue tab on Lightroom Web. Are these specific images that show up without thumbnails? 

Also, the specific document in the screenshot is a PSD that can be larger, and depending on the network bandwidth, it can take longer to sync up to the cloud. Please share more details about what you see and the specific document properties. 

Awaiting your response. Thanks! 
Sameer K

(Type '@' and type my name to mention me when you reply)

[starpc2]

This issue is happening to me as well and your support team is refusing to help.

[peter-b · Accepted solution]

We had some slowness in the cloud that impacted you.  It looks like everything has processed now.  Can you try refreshing and confirm you can now see the images?  Apologies for the inconvenience here.

-Peter

[starpc2]

Yes I can see the images now.  

[paolopast]

I've same problem here...picture from iPhone 16 PRO in .heic format won't display on web or Android app stating ERROR RENDERING message...

[Sameer K]

Hey, @paolopast. Around the time you left this reply, the rendering of HEIC images experienced downtime. The service was restored a few hours later. If you still see any errors, please feel free to start a new conversation with the required details. 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[Exquisite_Aurora98A4]

Hey @Sameer K 

I'm using Lightoom CC on Mac and am also seeing multiple images with Error Rendering messages when viewing synced files on Lightoom Web and mobile (iOS).  All files were synced today and I have the same issue following a full re-sync. Are you still experiencing service downtime issues?

[Sameer K]

Hey, @Exquisite_Aurora98A4. Welcome to the Lightroom Community. There wasn't any downtime reported around the time of your comment. Do you still experience this issue? 

If so, please share a few sample images with me here or via direct message on my profile. 

Thanks! 

Sameer K
(Type '@' and type my name to mention me when you reply)

[jaimed52119373]

I am having trouble too - in October..  hundreds of files, all showing same error.  Have tried several different times and collections to sync and no options are working - different preview types... no changes fix this (and yes, I'm deleting entirely and starting from scratch, even entirely new catalogs..) I'm on day 3 of being unable to sync and getting incredibly frustrated.

[jaimed52119373]

Adding - many "fixes" I've read in forums, etc state wait & refresh - well it's been hours and still no change.. this greatly impacts.. and slows my workflow.