Lightroom Will Not Open/Crashes After Splash

Forum|Forum|2 years ago
February 28, 2023
1 reply
1950 views

1. Adobe Photoshop Lightroom

2. OS Name Microsoft Windows 11 Enterprise

Processor Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
Installed Physical Memory (RAM) 32.0 GB

Lightroom no longer opens. It will show the splash screen and then close. I have renamed the SLCache folders, signed in and out, uninstalled and reinstalled, updated my graphic drivers and have still found no solution.

Anything that would allow me to use this specific program would be appreciated.

Windows

This topic has been closed for replies.

Rikk Flohr_Photography

Community Manager

Please go to Help>System Info… and provide us the exact installed version number of your software.

Rikk Flohr: Adobe Photography Org

isargent3Author

Participating Frequently

There is no Help>System Info that I can find in my CC Desktop application. Below is what I see.

isargent3Author

Participating Frequently

Thank you.

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

There is no crash dialog. The cover image appears and for a fraction of a second the UI appears behind it before both disappear. There's no crash dialog or any other screen, and the program doesn't appear in the Task Manager either.

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