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Fredrik266205518dxt
Inspiring
October 3, 2024
Question

Lightroom won't import 4K 10 bit 4:2:2 video from a Sony A7iv

  • October 3, 2024
  • 1 reply
  • 1743 views

As the subject suggests, this is what happens. The thumbnail for the video gets imported alright but the video file is just a gray square and impossible to play.

I import via the MacOS app (version 7.5) and I am running Mac OS Sonoma 14.6.1.

I have been able to import videos with the same settings through the web interface to Lightroom and I have also been able to do it on the app on a Windows OS.

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
October 3, 2024

Please share a sample video that fails to import properly so that we can examine it. 

 

Thanks

Rikk Flohr: Adobe Photography Org
F
Fredrik266205518dxtAuthor
Inspiring
October 3, 2024

The file is too big to upload, but here is a link to where it is stored in Lightroom (only audio works) and perhaps you can download it from there and examine it. If this doesn't work, perhaps you have another sharing method?

https://adobe.ly/3Uiuj7h

Thanks!

Fred

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
October 3, 2024

Thank you for the video sample file. 

I have no issues importing, playing, editing, or exporting this video using Lightroom Desktop 7.5 on Mac 14.6.1. 

 


A good first step would be to

  • restart your App
  • restart your computer
  • reset your Preferences

in that order, check after each to see if the video becomes available. 


Rikk Flohr: Adobe Photography Org
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