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danielm9581553
Participating Frequently
September 21, 2020
Question

Lightroom won't shut down

  • September 21, 2020
  • 1 reply
  • 1050 views

For some reason, my Lightroom won't shut down after I've finished using it. When I try to shut down my Macbook, it won't because Lightroom is still open despite trying to close it. This leads to shuting down my Macbook completely from the on/off button. Has anyone else experienced this sort of issue? Would I have to uninstall my Lightroom and then reinstall it?

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1 reply

Akash Sharma
Akash Sharma
Legend
September 25, 2020

Hi there,

 

Sorry that Lightroom won't shut down when you attempt to close it on your Mac.

 

Which version of Lightroom are you using? Like Lightroom Classic 9.4 or Lightroom Desktop 3.4?

 

Also, what is the operating system you're running on your MacBook? (Like macOS Catalina 10.14.4)

 

Do you close the app with no sync activity pending in Lightroom? What happens if you launch the app and try to immediately close it? 

 

Would you mind unchecking the option "use graphics processor" under the Preferences> Performance menu in Lightroom and let us know if the issue persists? 

 

Also, it would be worth restoring the app preferences to default and see if that helps. See https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html#restore_preferences_to_default_settings 

 

Thanks,

Akash

    kristinekb
    kristinekb
    Participant
    September 27, 2020

    Yes, I am having this same issue. I can not force my computer to shut down to close it either, as Lightroom is alerting me that it's in use. Nothing is syncing, downloading, exporting, etc. 

     

    I am now unable to click Lightroom as well to use it. It give me the 'error' noise and is stationary on my desktop. 

     

    I have tried to delete the app as well as 'uninstall' in Creative Cloud. Both have been unsucessful. 

     

    Thanks for your help!

    Sophie

    A
    anne5D64
    Participant
    September 27, 2020

    I do have the same problem, too.
    My Mac uses MacOs Catalina.

    Hope that there is a solution.

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