Thanks for reaching out. We are sorry for the trouble with Lightroom. We are here to help.
Could you please share the Lightroom version and the operating system you are working on? Are you using Adobe Lightroom on mobile(iOS/Android), Adobe Lightroom Desktop, or Lightroom Classic (macOS/Windows)?
Please share screenshots or videos to show the issue you have encountered to assist you better.
We are here to help, and we need more info.