Skip to main content
Participant
December 20, 2021
Question

locked out of account

  • December 20, 2021
  • 2 replies
  • 484 views

I was in the middle of account an individual account and i guess the link expire when i was waiting for the verification code. I need help to unlock the account i dont want to pay for the account and i cant get into it. 

This topic has been closed for replies.

2 replies

Rick Spaulding -
Legend
December 30, 2021

Hi, perhaps you have figured this out by now but I noticed you have an account that uses a very similar Adobe ID to the one you used to access this forum.

The one you use here is m......1107..@.........

Your active account ID is m......11107..@.........

They only differ by one numeral. Double-check you are using the correct ID.

I hope that helps.

peter-b8062983
Adobe Employee
Adobe Employee
December 20, 2021

I can try to help you here.  What is it that you would like to do with your account?  I see an expired trial associated with the Adobe ID that you are using for this forum.  If you would like to access any stored photos you can use the Lightroom Downloader. here --https://helpx.adobe.com/lightroom-cc/kb/download-lightroom-photos.html.

 

Regards,

Peter

Participant
December 28, 2021

I signed into this personal ID because It said I have to be logged in to ask me question. I'm trying to edit pictures uploaded so I can edit. 

Zhaneshuttermoments