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Login Error: Mac Light Room

New Here ,
Aug 19, 2022 Aug 19, 2022

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Hello all,

 

When attempting to login into LR from my mac computer I get two different error messages depending on how I try to log in (restoring purchase and signing in)

 

Message 1: "cannot connect to the mac apple store lightroom"

Message 2: "sorry, unable to restore your purchase this subscription has already been purchased from the mac app store with a different adobe id"

 

Extra info: this is a paid account, I also use lightroom on my iPhone, I tried to log out of iPhone Lr account, , changed password on account, restarted devices

PLEASE HELP

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Adobe Employee ,
Aug 23, 2022 Aug 23, 2022

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Hi Tyler,

 

Welcome to the Lightroom Community. I'd love to help you figure this out.

 

I have reviewed your profile. You have two active subscriptions for Lightroom Mobile Premium & Photography Plan (20GB). The photography plan included Lightroom desktop & Lightroom mobile. This could be conflicting & causing the issue.

 

Lightroom Mobile subscription via the App Store, Google Play Store, or Samsung Galaxy Store, you can use Lightroom on mobile only. Check this to learn more: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

 

Let me know if this helps,

Thanks!
Sameer K

 

 

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