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timd69247901
Participant
September 22, 2025
Answered

Lost 6 months (100GB+) of photos during network drive sync

  • September 22, 2025
  • 1 reply
  • 273 views

I had to reinstall Lightroom CC, and pointed it at my network share, where I have Lightroom set to Store All Originals. For some reason, it kept stating the network drive was disconnected, but after several attempts, it appeared to start syncing.

 

I've now just noticed that all photos from October 2024 to March 2025 are gone.

 

They were synced to the cloud.

 

The originals were stored on my NAS.

 

Lightroom CC has deleted both.

 

They no longer exist anywhere under my Lightroom CC\<id>\originals folder.

 

Nothing is in my deleted folder. 

 

The only hint that these photos ever existed are, for some reason, where it's preserved a few where I did edits. 

 

I am utterly devastated. I cannot contact support directly, because it's an Enterprise account and Adobe just fobs me off with "click here to log a case -> redirects me to a page that doesnt work".

 

Any help would be appreciated. 

Correct answer CMass

I should mention there is abslutely zero information on who to contact when I look under "Plans" under my Adobe Accounts page 😞


Hi @timd69247901, please message the email address shared in DM. That team will be able to better assist you. 
^CM

1 reply

CMass
Community Manager
CMassCommunity Manager
Community Manager
September 24, 2025

Hey @timd69247901, 

I've reviewed your account, and it looks like you have multiple business accounts in addition to your personal account under a single Adobe ID. I recommend reaching out to your Admin for assistance. You can find helpful information on how to do that in this article: https://adobe.ly/3IeLpA9


^CM

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timd69247901Author
Participant
October 2, 2025

Thanks @CMass but that isn't easily an option in an organisation of my size, and typically IT will not always know, or take a long time, to redirect to the right person. As recovery of these files is time sensitive (if they indeed even still exist on Adobe storage) would it be possible in this instance to provide support directly? It would be greatly appreciated. 

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timd69247901Author
Participant
October 2, 2025

I should mention there is abslutely zero information on who to contact when I look under "Plans" under my Adobe Accounts page 😞

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