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Lost libary

New Here ,
Apr 06, 2023 Apr 06, 2023

Good day,

I have obtained Adobe access through my university. Unfortunately, I renewed the subscription a little late. Now my entire library with all images and edits is gone.

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macOS
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New Here ,
Apr 06, 2023 Apr 06, 2023

I am having the same problem, but on an install/subscription for an Individual. Was waiting for a call back but noone has called yet! Will update if I hear anything.

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Adobe Employee ,
Apr 06, 2023 Apr 06, 2023

Greetings, 

 

Has it been less than 60 days since your University took your account offline?

Rikk Flohr: Adobe Photography Org
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New Here ,
Apr 07, 2023 Apr 07, 2023

Yes, its only a few days ago. I was late for 2 or 3 days. 

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Adobe Employee ,
Apr 08, 2023 Apr 08, 2023
LATEST

It looks like your admin assigned a new account to you.  I will send you a private message to give you access to your previous account.

 

-Peter

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