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K
Kros Dai
Participant
January 8, 2022
Question

Lr Cloud get stuck in syncing 1 photo forever

  • January 8, 2022
  • 1 reply
  • 509 views

Just like the screenshot, Lr shows 1 photo in syncing while there is nothing in syncing at all.

This issue has been bothering me for months. Rebooting macOS doesn't help.

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
January 8, 2022

In a browser, log in with the same Adobe ID at https://lightroom.adobe.com and, in the upper right look for a system album named Sync Issues. Do you see any images there? If so, clicking on the image should give you instructions on how to clear that particular image. 

 

Rikk Flohr: Adobe Photography Org
K
Kros DaiAuthor
Participant
January 9, 2022

Yes ! There are 18 photos. They are all photos that have not yet been synchronized on my phone.

I deleted them all and restarted Lr, the issue is still there.

 

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
January 9, 2022

The best thing to have done would have been to allow those photos to complete syncing from your phone.  Unfortunately deleting them may have complicated the matter.

 

  • From which platform did you perform the delete?
  • Did you remove them from Deleted Items after deleting?
  • Did you allow all devices to complete the sync after the delete and the removal from Deleted items?

 

Rikk Flohr: Adobe Photography Org
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