LR Mobile Android: what to do if album is missing photos?

Forum|Forum|3 years ago
December 17, 2022
1 reply
570 views

I have an album that contains 332 photos. Two of my devies show the right count and all images, they are there in LR web. But my tablet only shows 308 photos in this album but says its all sycned and done. How can I refresh that?

Android

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Ranjisha Sengupta

Legend

Hi there,

Thanks for reaching out.

Which version of Lightroom Mobile are you using? Ensure you're logged into Lightroom on your mobile device with the correct Adobe ID associated with your active Creative Cloud membership. Check Lightroom on the web to see if your assets (photos and presets) have synced.

Do you have an active subscription, or were you using the free trials?

Does this happen with particular file formats or all images?

Please check this similar discussion on our forum: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/p-lightroom-for-mobile-lo...

Have a look at this page as well, which shares some information on missing images: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html

Let us know if this helps.

Thanks,

Ranjisha

WurstkrapfenAuthor

Inspiring

I'm going to ignore the obvious or already answered questions.

Yes I am a subscriber. Of course I'm logged in.

File format is actually smartpreviews from Cr3 files, I should have mentioned that.

I think the issue is bigger than I first thought.

I've compared the "all photos" number and noticed that the device that has the album from the initial issue has less photos then the tablet version that is missing some. So LR on my phone is also missing photos (I don't now wich) while showing a "done and complete" sync status.

Lightroom web is showing: 108559 synced photos, which I will assume is the correct number

On my phone it's: 108583

On my tablet: 108767 (somehow more photos on the tablet then should be there)

Does this count include elements in "deleted photos"?

I also had to install LR cloud for windows, but haven't used it for a while, maybe I should let that sync up and see if it fixes anything.

I will check later what this does and some more Android devices I use.

WurstkrapfenAuthor

Inspiring

LR Cloud Windows an LR Web both show: 108510 photos now
Problem is Lightroom Classic says: 108465

4 different Android devices are showing: 108718, 108726, 108565 and 108534

And everyone thinks they are done synching.

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