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M
martinbrown1958
Inspiring
June 11, 2020
Answered

LR mobile charging for features

  • June 11, 2020
  • 1 reply
  • 1004 views

LR mobile charging for features   
I have been using LR for two years. Since reinstalling on phone it wants to charge me for features  selection and healing.  Even though I have the photography plan paid. 
Any help please ?  

thanks 

This topic has been closed for replies.
Correct answer martinbrown1958

thank you Charlie 

 


Hi Charlie 

All sorted .....

Found that on Mac Air was signed in with one gmail account and on phone another .....

 

So now all working .

T&hanks for your help and patience with my stupidity 

 

1 reply

C
Community Manager
Charlie.DCommunity Manager
Community Manager
June 11, 2020

Hi Martin

I see a valid subscription for you based on the same email address you used to sign into the forums here.  Please check that you are signed into Lightroom Mobile with the same email ID.

M
martinbrown1958Author
Inspiring
June 13, 2020

I am sure that I am .... I spoke with someone from Adobe 

They were supposed to sort it out ......

Nothing has happened and the 2 features are ones I use a lot 

 

any help ¿?¿?¿?¿?¿'

M
martinbrown1958Author
Inspiring
June 17, 2020

Martin

We are trying to help, and regret your experience is not working smoothly.  You seem to have a valid subscription from what I can see for your email ID on the server. My previous suggestions to try signing out and signing back in, or reinstalling the app are troubleshooting steps to help the app on your local device see what I see for your account.  Please try my advice when convenient, and let me know if it helps.


Hello 

I deinstalled again the app just now ......losing everything ofcourse 

And still I have the same problem 

 

any help please 

thanks 

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