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A
ari_5642
Participant
May 6, 2025
Question

Lr stürzt ab durch Presets

  • May 6, 2025
  • 1 reply
  • 401 views

Mein Lr stürz ständig ab wenn ich auf Presets klichke seit dem ich meine Presets raufelade habe, ich komm nicht mal in das menü um diese wieder runter zu nehmen oder zu löschen! es geht nichts

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
May 6, 2025

Please go to Help>System Info… and provide us with your software's installed version number. 

 

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

 

Rikk Flohr: Adobe Photography Org
A
ari_5642Author
Participant
May 7, 2025

Lightroom version: 8.3 x64 [ 20250414-1406-5ace587 ] (Apr 14 2025)

NGL Version: 1.41.0.11

WF Version: 7.3 5f6f02e

VF Version: 1.0.154

HIL Version: 40501

CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0

PH Version: 5.2

 

Operating system: Windows 11

OS Version: Windows 11 Home (2009)

Application architecture: x64

System architecture: x64

Computer model: Dell Inc. Inspiron 5485 / AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx  

Logical processor count: 8

Processor speed: 2,0 GHz

Real memory available to Lightroom: 6030,2 MB

Real memory used by Lightroom: 502,6 MB (8,3%)

Virtual memory used by Lightroom: 2291,2 MB

Memory cache size: 0,0 MB

 

Internal Camera Raw version: 17.3 [ 2222 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 386MB / 967MB (39%)

Camera Raw real memory: 388MB / 6030MB (6%)

 

Display: 1920x1080

System DPI setting: 120 DPI

Dark Mode: No

Desktop composition enabled: Yes

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

 

Graphics Processor Info: DirectX: AMD Radeon(TM) Vega 8 Graphics (25.20.14138.0)

Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: fail_insufficient_driver, al: No, dl: No

OS Media Capability: true

 

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC

Settings Folder: C:\Users\meric\AppData\Roaming\Adobe\Lightroom CC

Library Folder: C:\Users\meric\AppData\Local\Adobe\Lightroom CC\Data

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
May 7, 2025

If I Google on "AMD Radeon(TM) Vega 8 Graphics (25.20.14138.0)" then I find that this GPU driver is five years old! Update it from the AMD website.

 

-- Johan W. Elzenga
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