I am having some issues with my lightroom classic cc (I have full Adobe suite) and failing to sync to Lightroom CC (mobile and online). I used to be able to do this.
On my LR Classic I can press the sync button next to the collection I would like to sync. But then nothing happens anymore, no signs of it actually syncing. No data being transferred. I've spent at least 4hours searching and no result so far:
- Deleted all my Collections and made new ones
- Deleted all old files I've put on LR mobile before
- Tried the LR Classic "Edit-Preference-Lightroom Sync-Delete all synced data- Go to LR web proceed", this did nothing at all
- Deleted the Mobile/desktop LR applications
- Logged in and out of Adobe.
Now I'm in quite desperate need of help! Thank you in Advance!
Have you enabled sync by clicking on [Start] in the top Identity Plate drop-down menu?
It seems you are doing the right things, as you were able to sync previously.
Apart from Sign-Out/Sign-In with the CC Desktop App. I cannot be of much more help other than suggest you work through the 'help' link:
Hi, Thanks for your reply! But well this is not yet that helpful, to be honest... This link is not a problem-solving link? Are there no other members with this type of problem?
Can I do some sort of hard delete of all LR Desktop and mobile apps, so I could start again?
Lr-Classic can be un-installed and re-installed from the CC Desktop App.
Have you first tried the (often suggested) reset of your Classic Preferences file?
And which version of Classic are you using? [Menu: Help>System Info...]
Are all Apps signing-in using the same User Account? (eg. have you ever used a free Lr mobile app from Apple)
Do you see any of your images in a Web Browser at- https://lightroom.adobe.com/
Sorry, but I am just also searching for answers for you. (Hard, when it all works perfectly for me!)
I have reset the preferences for Lightroom and for Lightroom CC but this did not change the problem.
I have version LRCC version 9.2 in the Creative Cloud license.
I have never used a free mobile app from apple, I don't own any Apple products.
All apps are signed in by the same Adobe Account.
I can not see any of the images in the web browser. I logged into my account but syncing here to doesn't seem to work.
Can you do anything with this information? Still searching for the problem.
Thanks for the help and sorry if I sounded straight forward it was not personal. But we pay enough money to have a good working product?
I am out of suggestions, sorry.
Time to contact customer support by chat and see if they can diagnose the problem.
Sorry to hear you haven't been able to sync to the cloud. May I ask you to private message me your Adobe ID?
Did this issue start after an update?