LRCC freezes for over 1 minute when pressing filter icon. Frustration with Support, no resolution

Report · Nov 12, 2018

Dang.

Since LRCC iOS v4.0 on my iPad(s) and iPhone I have had the following problem. Whenever I press the “Filter” icon LRCC freezes for over one minute.

I have tried just about everything to resolve this. Deleted and reinstalled LRCC. A clean install of iOS, no help. I purchased a new 11” iPad Pro, I set it up as a new device, not restoring from iCloud. THe first and only app I installed was LRCC. No help.

I have just over 24,000 photos in LRCC. When I search an album containing a few hundred photos, LRCC is fast and the filtering is immediate. Note, before I installed v4.0 I did not have this issue. LRCC was very fast

The most frustrating thing is Adobe support. I have chatted with them many times. I have send many videos and diagnostic logs. Adobe has only contacted me one requesting yet another diagnostic log. My case was escalated but yet, I hear nothing.

And today, another chat and a not so reassuring response:

“Koushtav Dutta: Okay I understand so I will inform this to the senior level team and ask them to recheck there details.”

Dang

Monty

Report · Dec 10, 2018

Monty,

Did you find any solution?

I have this same issue, but even worse. Before version iOS v4.0, filtering worked fine. Now (currently v4.1) filtering on a small album works fine, but if I try to try to filter my entire library (~30k images), the app hangs for around a minute and then CRASHES every single time.

Regards,

Jake

Report · Dec 11, 2018

There is NO change. I have completely given up. Adobe support is non existent on this issue. I have repeatedly sent screen recording and diagnostic logs. My last communication was a phone call from support asking what version of iOS I was using. Really? How many times to I have to tell them that information

Yesterday I updated to LRCC v.4.1.0. 1F43A3 Absolutely no change.

I hope you contact support. THe only way this will be fixed is if they know it is not an isolated issue

Contact Customer Care

Good Luck

Monty