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degibox
degibox
Known Participant
August 8, 2022
Question

(macOS 12.2.1) Lightroom Desktop v5.4 won't sync to Lightroom mobile

  • August 8, 2022
  • 2 replies
  • 606 views

Hello. Using Adobe Lightroom desktop 5.4 on MacOS Montery 12.2.1 and my images were syncing just fine up until yesterday when they just stopped. Little blue circle keeps swirling around and around, but nothing is going to the mobile app. Anyone know how to solve? Thanks!

 

-Peter

 

 

 

{Thread title updated by moderator}

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2 replies

degibox
degiboxAuthor
Known Participant
August 16, 2022

If anybody could help me out here, it'd be greatly appretiated. Still, nothing is syncing. Thanks.

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 9, 2022

Hi Peter,

 

Thanks for reaching out. We're sorry for the trouble with Lightroom. We're here to help.

 

Have you newly imported a large batch of images in Lightroom? What format of photos do you work with, JPEG or RAW? Have you tried signing out of Lightroom & the Creative Cloud & sign in again?

 

Please try this;

  • Press the OPT key (macOS), and click the cloud icon in Lightroom > Click on View.
  • Check the images pending sync & apply flags/ratings to these images.

 

You can also log on to Lightroom Web (https://lightroom.adobe.com) to check current Sync issues on the left part of the screen.

 

If there are any sync issues, click on them to know more, find the original for those images, and back them up safely before you empty the Sync issues from Lightroom Web. As long as there are sync issues on the Web, you can encounter trouble in syncing images & edits.

 

Let us know how it goes.
Thanks!

Sameer K

degibox
degiboxAuthor
Known Participant
August 10, 2022

Hi Sameer. Thank you for your reply. Here are my repsonses:

 

-Have you newly imported a large batch of images in Lightroom?

Well, yes. But I'm also trying to sync older images. I often go back through photos and find new ones to edit and touch up. That's what I'm doing now.

 

-What format of photos do you work with?

I work with RAW images. (NEF)

 

-Have you tried signing out of Lightroom & the Creative Cloud & sign in again?

Yes. This did not work, unfortunatley. 

 

-Please try this;

  • Press the OPT key (macOS), and click the cloud icon in Lightroom > Click on View.
  • Check the images pending sync & apply flags/ratings to these images.

I did this. This did not work either. 

 

-You can also log on to Lightroom Web (https://lightroom.adobe.com) to check current Sync issues on the left part of the screen.

 

I tried to do this, but there was no such option as "Sync Issues" on my screen. (Please see screenshot)

 

It looks like none of these solutions are woirking. Is there anything else I can try? Thanks.

 

-Peter

 

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 16, 2022

Hi Peter,

 

Thanks for sharing the details.

We need to test the sync functionality on all surfaces. Please try this & let me know the outcomes.

  • Create a test album in Lightroom mobile & import a new set of images & edits. Does it sync up to the Lightroom Web & then to Lightroom Desktop? (Only use Desktop browsers to log on to Lightroom Web only)
  • Create a test album in Lightroom Desktop & test if the changes sync over the Lightroom Web & then to Lightroom Mobile. (Only use Desktop browsers to log on to Lightroom Web )

 

We can proceed with troubleshooting depending on where we find the halt, ensuring you have proper backups.

Thanks!
Sameer K

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