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degibox
degibox
Known Participant
August 8, 2022
Question

(macOS 12.2.1) Lightroom Desktop v5.4 won't sync to Lightroom mobile

  • August 8, 2022
  • 2 replies
  • 605 views

Hello. Using Adobe Lightroom desktop 5.4 on MacOS Montery 12.2.1 and my images were syncing just fine up until yesterday when they just stopped. Little blue circle keeps swirling around and around, but nothing is going to the mobile app. Anyone know how to solve? Thanks!

 

-Peter

 

 

 

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2 replies

degibox
degiboxAuthor
Known Participant
August 16, 2022

If anybody could help me out here, it'd be greatly appretiated. Still, nothing is syncing. Thanks.

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 9, 2022

Hi Peter,

 

Thanks for reaching out. We're sorry for the trouble with Lightroom. We're here to help.

 

Have you newly imported a large batch of images in Lightroom? What format of photos do you work with, JPEG or RAW? Have you tried signing out of Lightroom & the Creative Cloud & sign in again?

 

Please try this;

  • Press the OPT key (macOS), and click the cloud icon in Lightroom > Click on View.
  • Check the images pending sync & apply flags/ratings to these images.

 

You can also log on to Lightroom Web (https://lightroom.adobe.com) to check current Sync issues on the left part of the screen.

 

If there are any sync issues, click on them to know more, find the original for those images, and back them up safely before you empty the Sync issues from Lightroom Web. As long as there are sync issues on the Web, you can encounter trouble in syncing images & edits.

 

Let us know how it goes.
Thanks!

Sameer K

degibox
degiboxAuthor
Known Participant
August 10, 2022

Hi Sameer. Thank you for your reply. Here are my repsonses:

 

-Have you newly imported a large batch of images in Lightroom?

Well, yes. But I'm also trying to sync older images. I often go back through photos and find new ones to edit and touch up. That's what I'm doing now.

 

-What format of photos do you work with?

I work with RAW images. (NEF)

 

-Have you tried signing out of Lightroom & the Creative Cloud & sign in again?

Yes. This did not work, unfortunatley. 

 

-Please try this;

  • Press the OPT key (macOS), and click the cloud icon in Lightroom > Click on View.
  • Check the images pending sync & apply flags/ratings to these images.

I did this. This did not work either. 

 

-You can also log on to Lightroom Web (https://lightroom.adobe.com) to check current Sync issues on the left part of the screen.

 

I tried to do this, but there was no such option as "Sync Issues" on my screen. (Please see screenshot)

 

It looks like none of these solutions are woirking. Is there anything else I can try? Thanks.

 

-Peter

 

degibox
degiboxAuthor
Known Participant
August 16, 2022

Thanks for the input. Looks like Lightroom Desktop is having trouble syncing up.

 

Adobe Lightroom, please share the screenshot of the following options from Preferences.

 

If you are storing the original on an external drive, Lightroom might be accessing the original from the external drive.

  • Search for Disk Utility from Finder's spotlight search or magnifying glass.
  • Run 'First Aid' diagnostic on the external drive. Check this to learn more: https://support.apple.com/en-us/HT210898
  • Restart the computer.

 

Before you proceed with these steps, note that any edits or changes that have not finished syncing to the cloud may be lost.  

  1. Quit Lightroom.
  2. Choose Go > Go To Folder in the Finder window and type ~/pictures. Locate a bundle named Lightroom Library.lrlibrary.
  3. Right-click or control-click, this bundle and choose Show Package Contents. You'll find a folder inside it with a long cryptic string of numbers and letters (for example, d1a4f88d2b534c7d91022136fd182532).
  4. Rename this folder & restart Lightroom.

 

This will force Lightroom to recreate the entire local database & it can take substantial time. Please let it sit & finish syncing itself.

 

Thanks!
Sameer K


Sameer,

 

The good news is that it worked! Everything is syncing again. the bad news is that it completely erased every edit i've made in the past week. Bummer. 

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