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Kacper23843361fyyy
Participant
September 15, 2022
Question

(macOS12.5.1) Lightroom v5.5 doesn't open run (Adobe Creative Cloud App - 5.8.0.592)

  • September 15, 2022
  • 2 replies
  • 1789 views

Hi 

I have downladed and installed Adobe Lightroom (with included Adobe Creative Cloud App) from Adobe website. But when I try to launch the Lightroom with "open" button in Adobe Creative Cloud App nothing happen, I also downladed, installed Adobe Photoshop (in Creative Cloud App) and it works perfectly well. I try diffrent solutions like reinstall, logout and login, rebooting computer, installing previous version (Ligtroom 5.4), try to update but nothing works for me. 

 

In the application list there isn't a Ligtroom icon app but the Photoshop icon shows

 

I have a 13-inch Macbook Pro 2020 with macOS Monterey 12.5.1

Adobe Creative Cloud version 5.8.0.592

 

 

{Thread title updated by moderator}

    This topic has been closed for replies.

    2 replies

    A
    alreadysold
    Participant
    September 24, 2022

    On my new 14" MBP M1 Pro, Creative Cloud appears to install Lightroom with no problems, but the app will not run, and is not found in Applications.

     

    I have tried uninstalling, rebooting, reinstalling LR and repairing Creative Cloud but nothing works.

     

    Lightroom is only activated on one machine, the one I am migrating from.

     

    Please help!

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    September 26, 2022

    @Kacper23843361fyyy @alreadysold I have merged this discussion for tracking progress & taking this issue forward.

     

    Please try these steps & let me know how it goes.

     

    • In the Creative Cloud app, press CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Cleanup Creative Cloud installation' > Click on Go.
    • Go to this page > Scroll down to 'macOS | Alternative Downloads' & download Creative Cloud from here.
    • Reinstall Creative Cloud & Lightroom again.


    Let me know how it goes from here. Thanks!

    Sameer K.

    C
    C108
    Participant
    January 28, 2023

    I have exactly the same situation for a long time. The Creative Cloud application will show that Lightroom is installed, unfortunately it is not on the system. I did the above steps - nothing changed. The process of uninstalling / installing Lightroom in Creative Cloud takes a second - it is not possible to download all the files needed for installation in such a short time.

    Please help

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    September 15, 2022

    Hi there,

     

    Thanks for reaching out. We're sorry for the trouble with Lightroom. We're here to help.

    Have you tried installing any other Adobe Apps? Do they work?

    Did you install the macOS update through a backup, or is it a clean install?

     

    Please try these steps.

     

     

    • Go to the following location to launch Photoshop via terminal
      In Finder > Application > Adobe Lightroom > Right click on Lightroom.app > Show Package Contents > Contents > macOS > Lightroom - double click to open.

     

    Let us know how it goes from here,

    Thanks!
    Sameer K

    K
    Kacper23843361fyyyAuthor
    Participant
    September 15, 2022

    As I write I installed Adobe Photoshop with Creative Cloud App and works perfectly well

    I also installed macOS 12.6 update but it doesn't help 

     

    I couldn't do your steps because it seems like I don't have Lightroom on my computer installed (on the application list there is no such thing as Adobe Lightroom but I can see the Adobe Photoshop app) but in the Creative Cloud App in the main page it is showed as installed but when I click "open" nothing happen. 

    I attach screenshots to prove that

     

     

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