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Many photos missing from my Adobe cloud after reinstalling app

New Here ,
Jun 27, 2022 Jun 27, 2022

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Hello all!

 

Any help is appreciated. 

My iPhone randomly had to perform a hard factory reset the other day. After restoring the phone and reinstalling Lightroom CC, and then logging in on the app, it loaded 2,463 of my photos, when there were over 3,000 photos in my Lightroom CC that had successfully synced to the Adobe cloud prior to the iPhone factory reset. Not understanding where those missing photos are? I'm also noticing that of the 2,463 photos it DID successfully recover, none of them retained their edits and/or presets. They're all back to their normal, raw untouched look, as if I never edited any of them at all.

 

Any insight?

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iOS: iPhone

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Community Expert ,
Jun 27, 2022 Jun 27, 2022

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Is it possible that you signed in with a different Adobe ID? You can go to https://lightroom.adobe.com to see exactly what's in the cloud for each Adobe ID you have.

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The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hello @Townsend25029258hpcr 

Following Victoria's hunch, I checked your account here against the server, and it was indicated you have more than one subscribed account.  Perhaps your "missing" photos are in the other account.  I will send you a direct message to share details more privately.

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