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Townsend25029258hpcr
Participant
June 27, 2022
Question

Many photos missing from my Adobe cloud after reinstalling app

  • June 27, 2022
  • 2 replies
  • 165 views

Hello all!

 

Any help is appreciated. 

My iPhone randomly had to perform a hard factory reset the other day. After restoring the phone and reinstalling Lightroom CC, and then logging in on the app, it loaded 2,463 of my photos, when there were over 3,000 photos in my Lightroom CC that had successfully synced to the Adobe cloud prior to the iPhone factory reset. Not understanding where those missing photos are? I'm also noticing that of the 2,463 photos it DID successfully recover, none of them retained their edits and/or presets. They're all back to their normal, raw untouched look, as if I never edited any of them at all.

 

Any insight?

This topic has been closed for replies.

2 replies

C
Charlie.D
Inspiring
June 29, 2022

Hello @Townsend25029258hpcr 

Following Victoria's hunch, I checked your account here against the server, and it was indicated you have more than one subscribed account.  Perhaps your "missing" photos are in the other account.  I will send you a direct message to share details more privately.

    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    June 27, 2022

    Is it possible that you signed in with a different Adobe ID? You can go to https://lightroom.adobe.com to see exactly what's in the cloud for each Adobe ID you have.

    Victoria - The Lightroom Queen
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