Missing cloud images (all of them)

[Adam_Bolton5700]

My cloud images suddenly vanished, and I can't find them anywhere. Logging in and out does nothing, nor does deleting cache

[Aleke]

Hi @Adam_Bolton5700, welcome to the community!

Could you share a bit more about what’s going on? What version of Lightroom are you using? Did anything change recently, like an update or uninstall, before your pictures went missing?

Also, when you get a chance, try logging in to Lightroom Web to see if your images show up there.

Thanks,
Alek

[Adam_Bolton5700]

Version 10.5.2 @Aleke I had the app open, didn't use it for a short while and when I looked again everything had gone. I have looked at the web version and still no images

[Aleke]

Hi @Adam_Bolton5700,

It looks like you were using Lightroom Mobile, is that right? When you get a moment, could you double-check that you're signed in to the correct account? Also, were you using the free version or do you have a paid subscription?

If you were using the free version, just a heads-up: edits and photos are stored locally on your device. That means if the app was uninstalled or if you’ve signed out multiple times, your work might not be recoverable since the free version doesn’t sync to the cloud.

If you had a paid subscription, there’s still a good chance your photos are safe in the cloud. I recommend checking out this guide for steps on how to recover missing photos and presets:

https://adobe.ly/41xIxVr

Let me know how it goes or if you need help with anything else!

Thanks,
Alek