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New Participant
October 8, 2024
Answered

My mask dosn't apply when export

  • October 8, 2024
  • 2 replies
  • 1547 views

Hello everyone, here's my problem (Lr not LrC):
I'm working on this image (img1). One of the masks allows me to have this blue light.
However, when exporting, this mask is not applied (img2).
the strangest thing happens when you change the export format (vid). For 1s you can see the correct settings.

here's what I tried:
- duplicate the mask and delete the original
- exported with different formats
- change color space
- export to photoshop

Do you have a solution?
Thanks

This topic has been closed for replies.
Correct answer tom_3581

What works for me?

I exported with the mobile version of LC. 

As it's synchronized all my modifications was there and the export works as expected 

2 replies

Rikk Flohr_Photography
Community Manager
Community Manager
October 23, 2024

Please go to Help>System Info… and provide us with your software's installed version number. 

Did the problem continue after the 8.0 update?

 

Rikk Flohr: Adobe Photography Org
Participating Frequently
October 23, 2024

I'm on 8.0.  I just completed an hour long session with tech support and we thought we had the issue solved with a fres install.  I started editing again and the issue is reoccuring.  It appears that when you add the lens blur the edits will not export.  If you turn the blur off they export.  It appears isolated to having the lens blue activiated.

Rikk Flohr_Photography
Community Manager
Community Manager
October 28, 2024

They are in the cloud tab.


Thanks for the information. 

I added your JPEG+XMP to Lightroom Desktop and verified the masks and the before/after view. 
I exported a new Small JPEG 
The exported file contains the mask information and is correct (in that it matches the view inside of the Edit section of Lightroom Desktop. 

I am not able to reproduce this issue on Mac (14.7) or Win 10 (22H2)


Standard troubleshooting would apply in your issue with likely culprits being Video Drivers, Lr Preference file or a reinstallation. 


Rikk Flohr: Adobe Photography Org
Participating Frequently
October 23, 2024

I second this... I'm haveing the same issue.

tom_3581AuthorCorrect answer
New Participant
October 23, 2024

What works for me?

I exported with the mobile version of LC. 

As it's synchronized all my modifications was there and the export works as expected 

Participating Frequently
October 23, 2024

Thanks Tom.  I'll try that.  It appears to be isolated to Lens Blur for me.  See the below post.