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L
LUIS OCTAVIO6C12
Participant
December 6, 2020
Question

My premium account does not work.

  • December 6, 2020
  • 2 replies
  • 265 views

I just renovate my premium account but it shows me that there's a mistake. I can't continue using the app to edit my photos at my ipad

This topic has been closed for replies.

2 replies

C
Charlie.D
Inspiring
December 8, 2020

Hi Luis

Does the app show any other error?  I wonder if perhaps your iOS purchase is linked to another Lightroom account, not the account you were signed into.  If so, an error would mention it the problem is due to duplicate purchase.

 

If that's not the problem, can you try force-quitting and relaunching the app?  Also, we released an app update today.  If you search for Lightroom on the iOS App Store, you will see the option to update.  Does the app update help?

Just Shoot Me
Just Shoot Me
Legend
December 6, 2020

Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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