Não consigo aceder ao unexpected trial with lightroom on Windows

[Cláudio4688]

Hello good day
I'm having trouble logging into my lightroom.

I have paid subscription until November 27, 2022.

But every time I enter it asks to do a free evaluation.

I would like to know how to solve the problem.

I want to work and I can't.

note: in the meantime I have accessed the free evaluation, with a view to solving the problem

I await a reply as soon as possible.

Thanks

Olá bom dia
Estou com problemas em entrar no meu lightroom.

Tenho subscrição paga até 27 de novembro de 2022.

Mas cada vez que entro pede para fazer uma avaliação gratuita.

Gostava de saber como resolver o problema.

Quero trabalhar e não consigo.

nota: entretanto fiz aceder à avaliação gratuita, na perspectiva de resolver o problema

Aguardo resposta o mais rápido possível.
Obrigado 

{Thread title updated by moderator}

[Sameer K]

Hi Cláudio,

Thanks for reaching out. We are sorry for the trouble with Lightroom. We are here to help.

Could you please share the version of Lightroom from Help >About Lightroom & the operating system you are working on?

I have checked your account and your subscription is active & verified. Do you have any antivirus or VPN software that might restrict the internet access or file permissions to Adobe apps? Have you tried any troubleshooting steps?

Please share a screenshot of the error you are seeing.

If you try to use Lightroom Classic, it will run as a trial as it is not included in your subscription. Have you tried signing out of the Creative Cloud app and signing in again? 

Check this article for more help: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Let us know if this helps,
Thanks!
Sameer K.

[Cláudio4688]

hi sameer

I've tried everything and nothing works

[Cláudio4688]

I got remote assistance and it solved my problem, but it came back to the same and I still can't work, this situation is unacceptable.