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Participant
February 24, 2023
Question

New profile function caused old photos to all disappear

  • February 24, 2023
  • 1 reply
  • 1127 views

I had photos imported into the Lightroom app which was not synced but were stored locally on the device. After the new profile functioned came up, I must have misunderstood the "moving of assets" thing because I chose no. I felt unsure about the split enterprise and personal profile so I accessed the enterprise profile assuming that I could later transfer the assets from my personal profile if I wanted. 

 

But now, all my photos have been wiped out. And every time I switch between profiles, they are all wiped out. 

 

Is there any way I can at least recover my edits or presets from before Adobe made these systemic changes? 

This topic has been closed for replies.

1 reply

Community Manager
February 24, 2023

Please use https://lightroom.adobe.com/lightroom-downloader in order to download photos and videos, including edits.  There's not a way to download presets.  Let us know if this works for you.  

 

-Peter

Known Participant
February 25, 2023

Hi Peter. I did almost the exact same thing as OP. Since I didn't know about this downloader at the time I had to sign up for a free trial of my original profile as a personal account and then exported every single original plus settings into a file folder. What do you do though to import this into the new enterprise account? I have some raw files that contain multiple edits. The system recognizes these as a single raw file with multiple XMP files and therefore cannot by sync'd to the new account. 

Community Manager
February 25, 2023

In most cases you should just be able to re-import, but for the multiple edit case, I think you'd have to manually make copies of the files in question.  

 

-Peter