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New Here ,
May 21, 2021 May 21, 2021

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I was subscribed to adobe lightroom Mobile, and then I changed my credit card and the payment was cancelled. Now I dont have a cloud space and nohow can renew the payment. The menu says I'm subscribed but it uses the plan I got for the PC version.

How can I pay again and get all the space back. 

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Mobile, Problem or error

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New Here ,
May 21, 2021 May 21, 2021

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Tenho uma subscrição com pagamento mensal des o início de 2020. Em Abril de 2021 cancelaram-me o acesso e continuam a debitar-me a conta.

Dizem que o período experimental acabou. Como posso resolver????

José Reis

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Adobe Employee ,
May 25, 2021 May 25, 2021

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Hello @Carmo Reis ,

 

My advice for you is the same as shared in the previous message... This is a peer support forum specifically for Lightroom Mobile.  

 

Please contact Adobe Support for help withadobe.com purchase/billing issues...Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.  They can help you sort out which plan to keep, fix payment issues, etc.  Thank you!

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Adobe Employee ,
May 25, 2021 May 25, 2021

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Hi @Irina5C6B 

This is a peer support forum, and we're not really equipped to help adobe.com purchase/billing issues.  Pleas contact Adobe Support directly...Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.  They can help you sort out which plan to keep, fix payment issues, etc.  Thank you!

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