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Non-functional Adobe Lightroom Premium features purchased over Galaxy Store

New Here ,
Jul 20, 2022 Jul 20, 2022

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Hello all, 

I have installed the app Lightroom for Samsung and wanted to purchase premium features for a month for a couple of photos adjustments. I've made the purchase, paid the money and expected that everything will be working fine.

However, the money have been taken out of my bank account already but the premium features still don't work. I've tried and contacted Samsung and Adobe support already but I've just been given a runaround. So money are already on Samsung's side and later probably on Adobe's side but the app is useless.

Could anybody help me, please?

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correct answers 1 Correct answer

Adobe Employee , Jul 21, 2022 Jul 21, 2022

Hi Patrik,

 

Thanks for reaching out. We're sorry for the trouble with Lightroom. I'd love to help you figure this out.

I have reviewed your profile & the subscription for Lightroom from Samsung Store is inactive/canceled.

 

This is a user-to-user forum. You can subscribe to Adobe Lightroom from this page: https://www.adobe.com/creativecloud/plans.html

 

If you need help with placing an order, you can reach us. Here are links through which you can contact our team via live chat or call for an ac
...

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Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

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Hi Patrik,

 

Thanks for reaching out. We're sorry for the trouble with Lightroom. I'd love to help you figure this out.

I have reviewed your profile & the subscription for Lightroom from Samsung Store is inactive/canceled.

 

This is a user-to-user forum. You can subscribe to Adobe Lightroom from this page: https://www.adobe.com/creativecloud/plans.html

 

If you need help with placing an order, you can reach us. Here are links through which you can contact our team via live chat or call for an account or payment-related issue.
 
You can read this FAQ to learn more about Creative Cloud Photography plans: https://helpx.adobe.com/creative-cloud/faq/CCPp.html 
 
Let us know if this helps,
Thanks!
Sameer K

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New Here ,
Jul 29, 2022 Jul 29, 2022

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Thanks. I have deleted the app downloaded from Galaxy Store and have installed the regular one from Google Play. Then I've tried to place another order which has worked. So currently I'm happy. 

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