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Not recognizing Cloud storage upgrade

Community Beginner ,
Mar 06, 2023 Mar 06, 2023

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I have purchased the One Terabyte Cloud storage and all indicators are that it is there. Yet, Lightroom CC keeps telling me that I have 100 kbs in the cloud and I need to upgrad, because I am close to the limit; i.e., it is not recognizing my new storage capacity. So far, Chat with help desk unsuccessful. Anybody have any ideas? I have Mac Monterey 12.6.3.

 

Lewis

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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It  looks like there may have been some delay in processing  your additional purchase.  Please try again, it looks like it is all set now.  Apologies for the inconvenience here.

 

-Peter

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Community Beginner ,
Mar 07, 2023 Mar 07, 2023

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Thanks. You are right. All set now.

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New Here ,
Apr 29, 2023 Apr 29, 2023

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Hi Peter, I'm having exactly the same issue.

 

I can see my upgraded storage under my plan but Lightroom thinks that I still have the lower amount.


Can you help p[lease ?

 


Demian

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Adobe Employee ,
Apr 30, 2023 Apr 30, 2023

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If  you are still seeing this, please try logging out and logging back in again.   I am not sure this is the same problem as you seem to have a 1 Tb subscription without any extra storage purchased.

 

If you are still having trouble, we will need some more details to understand the issue.

 

-Peter

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