Not recognizing Cloud storage upgrade

[lewisj63601216]

I have purchased the One Terabyte Cloud storage and all indicators are that it is there. Yet, Lightroom CC keeps telling me that I have 100 kbs in the cloud and I need to upgrad, because I am close to the limit; i.e., it is not recognizing my new storage capacity. So far, Chat with help desk unsuccessful. Anybody have any ideas? I have Mac Monterey 12.6.3.

Lewis

[peter-b]

It  looks like there may have been some delay in processing  your additional purchase.  Please try again, it looks like it is all set now.  Apologies for the inconvenience here.

-Peter

[lewisj63601216]

Thanks. You are right. All set now.

[demians18371173]

Hi Peter, I'm having exactly the same issue.

I can see my upgraded storage under my plan but Lightroom thinks that I still have the lower amount.

Can you help p[lease ?

Demian

[peter-b]

If  you are still seeing this, please try logging out and logging back in again.   I am not sure this is the same problem as you seem to have a 1 Tb subscription without any extra storage purchased.

If you are still having trouble, we will need some more details to understand the issue.

-Peter