P: (Android) Masking of Subject or Sky Error Message "Something wrong"

[deeboong]

Similar cases have been reported below

I updated to the new Lightroom mobile for android.

A red error message "Something went wrong"  occurs when performing the new masking function, sky or subject selection

My device is a Samsung Galaxy Fold (SM-F907N)

 

[jojogiltsoff]

Hi there,

This image might not be working because of the transparencies with the face and sky overlapping - can you try with a different image and let us know if that works? 

Thanks! 
Jojo 

[deeboong]

This problem is the same for all pictures.

[nicolas5C7E]

Hello,

I have the same problem on my computer (Windows10). Even if i try with differents pictures.The problem is the same on LR (Cloud) OR LRcc.

[deeboong]

As you say, this problem is the same for all photos.

I also have the problem of not being able to use the cloud for what I paid for. Adobe has a knack for stealing consumer money.

[jojogiltsoff]

Ok, that's helpful to know, will take this to the wider team if it's also being seen on other platforms!

[deeboong]

I want to reinstall LR Mobile to solve the problem,

but I ran into another problem where my library was not syncing with the cloud.

In the end, I had to delete all my photo history to be able to reinstall.
The moment came when my years of photography with LR were ruined.

[GoldingD]

Check your integrated video control driver for updates if you do not have a discrete GPU

Check your GPU driver for an update if you have a discreet GPU

The prior helped one LrC user with that issue.

[deeboong]

Thanks for the guide but this is a mobile phone device.

so it's not a driver issue

[ibizarox]

I'm trying to use the new select sky feature on lightroom mobile and it just keeps crashing. Any ideas how to fix?

[Rikk Flohr: Photography]

Setting status to investigating

Please verify your device meets the necessary system specifications: https://helpx.adobe.com/lightroom-cc/system-requirements.html

Note:

Certain features like Select Subject and Select Sky in Masking are supported only on Android devices with more than 6 GB RAM. Technology Previews (features that may not be completely production-ready yet but available to try out) are allowed on devices having between 4 GB and 6 GB RAM, but you could experience an occasional crash under memory pressure. On devices with less than 4 GB RAM, these features are unavailable.

Please hit the upvote button so we know how many of you are experiencing this issue

[KEY24242424]

マスク機能(空検出や被写体検出)を使うとアプリがすぐに落ちて、それまでの編集が消える。

アップデートやキャッシュ消去、端末の再起動等を行っても一度もうまくいった試しがない。

有料版に課金をしているのに使えない機能があるのは解せない。

早く改善させてください。

ネットワーク環境はWiFi接続時でも4Gでもダメ。

端末はGALAXY S9

データはRAW

[Antonio Jesús22424174lqrl]

No me permite descargas las nuevas funciones de máscara de sujeto y cielo.

Versión Ligthroom para Android versión 7.1.1.

¿Qué debo hacer para solucionar el problema?

Gracias.

[Mr. P5EFE]

I've android  11, LR 7.0 

when try to use new feature to detect and mask the subject the app crash complete and autorestart..(no idea how to catch some logs if possible)

But It works fine on Windows though 

[holgerk2000]

Hallo, ich verwende ein Samsung Galaxy Tab S4, neueste Updates sind drauf. Bei Verwendung von LR Mobile funktioniert alles wie gewohnt, nur das maskieren nicht . LR versucht zu maskieren und stürzt dann ab. Verläufe und pinsel funktionieren. Neuinstallation der App wurde auch schon gemacht. Brauche Hilfe.

[Allan aguiar5DE8]

Eu baixei o lightroom mobile fis a assinatura mensal mais eu não consigo usar as novas funções pq toda vês que vou usar reinicia para tela inicial meu celular é um Redmi note 8 alguém pode me ajudar ?

[defaultiznrxlw6xcuk]

Con le nuove funzioni maschera cielo e soggetto quando le uso mi chiude lightroom.

Android samsung

[greengirl1]

Mine also won't work 50-75% of the time. I have LRC V11 on a PC. When I click "select subject," at least half the time it says "something went wrong." The icon in the bottom right then continues to spin and no other work can be completed until I close the program and restart.

[Luthfianto]

I am using Pixel 6 Pro with 12 GB RAM and masking is still error

[Luthfianto]

I am using Pixel 6 Pro with 12 GB RAM and masking is still error

[pvhelme]

I have a Samsung Galaxy Tab S7 with 8GB of RAM and my problem is it won't download the Subject nor Sky components for masking. Clicking on "Download" for either does nothing.

[Yoav22595618wwcf]

Samsung Note 10 Android 11

Can't download Sky and Subject masking, the download starts, stucks and eventually an error message shows up.

[wħɏ sø sɇɍɨøᵾ26922169a12f]

I had issue in masking photos and video . Something went wrong?    Is the problem