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P: (Android) Masking of Subject or Sky Error Message "Something wrong"

Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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Similar cases have been reported below

I updated to the new Lightroom mobile for android.

A red error message "Something went wrong"  occurs when performing the new masking function, sky or subject selection

 

My device is a Samsung Galaxy Fold (SM-F907N)

 

Screenshot_20211028-095132_Lightroom for Samsung.jpg

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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Hi there,

 

This image might not be working because of the transparencies with the face and sky overlapping - can you try with a different image and let us know if that works? 

 

Thanks! 
Jojo 

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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This problem is the same for all pictures.

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New Here ,
Oct 28, 2021 Oct 28, 2021

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Hello,

I have the same problem on my computer (Windows10). Even if i try with differents pictures.The problem is the same on LR (Cloud) OR LRcc.

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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As you say, this problem is the same for all photos.

I also have the problem of not being able to use the cloud for what I paid for. Adobe has a knack for stealing consumer money.

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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Ok, that's helpful to know, will take this to the wider team if it's also being seen on other platforms!

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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I want to reinstall LR Mobile to solve the problem,

but I ran into another problem where my library was not syncing with the cloud.

In the end, I had to delete all my photo history to be able to reinstall.
The moment came when my years of photography with LR were ruined.

 

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LEGEND ,
Oct 28, 2021 Oct 28, 2021

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Check your integrated video control driver for updates if you do not have a discrete GPU

Check your GPU driver for an update if you have a discreet GPU

The prior helped one LrC user with that issue.

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Thanks for the guide but this is a mobile phone device.

so it's not a driver issue

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Community Beginner ,
Oct 31, 2021 Oct 31, 2021

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I'm trying to use the new select sky feature on lightroom mobile and it just keeps crashing. Any ideas how to fix?

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Adobe Employee ,
Oct 31, 2021 Oct 31, 2021

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Setting status to investigating

Please verify your device meets the necessary system specifications: https://helpx.adobe.com/lightroom-cc/system-requirements.html

 

Note:
 

Certain features like Select Subject and Select Sky in Masking are supported only on Android devices with more than 6 GB RAM. Technology Previews (features that may not be completely production-ready yet but available to try out) are allowed on devices having between 4 GB and 6 GB RAM, but you could experience an occasional crash under memory pressure. On devices with less than 4 GB RAM, these features are unavailable.

 

 

Please hit the upvote button so we know how many of you are experiencing this issue

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Dec 27, 2021 Dec 27, 2021

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マスク機能(空検出や被写体検出)を使うとアプリがすぐに落ちて、それまでの編集が消える。

アップデートやキャッシュ消去、端末の再起動等を行っても一度もうまくいった試しがない。

有料版に課金をしているのに使えない機能があるのは解せない。

早く改善させてください。

 

ネットワーク環境はWiFi接続時でも4Gでもダメ。

端末はGALAXY S9

データはRAW

 

 

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New Here ,
Dec 28, 2021 Dec 28, 2021

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No me permite descargas las nuevas funciones de máscara de sujeto y cielo.

 

Versión Ligthroom para Android versión 7.1.1.

 

¿Qué debo hacer para solucionar el problema?

 

Gracias.

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New Here ,
Oct 31, 2021 Oct 31, 2021

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I've android  11, LR 7.0 

 

when try to use new feature to detect and mask the subject the app crash complete and autorestart..(no idea how to catch some logs if possible)

But It works fine on Windows though 

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Hallo, ich verwende ein Samsung Galaxy Tab S4, neueste Updates sind drauf. Bei Verwendung von LR Mobile funktioniert alles wie gewohnt, nur das maskieren nicht . LR versucht zu maskieren und stürzt dann ab. Verläufe und pinsel funktionieren. Neuinstallation der App wurde auch schon gemacht. Brauche Hilfe.

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Eu baixei o lightroom mobile fis a assinatura mensal mais eu não consigo usar as novas funções pq toda vês que vou usar reinicia para tela inicial meu celular é um Redmi note 8 alguém pode me ajudar ?

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New Here ,
Nov 04, 2021 Nov 04, 2021

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Con le nuove funzioni maschera cielo e soggetto quando le uso mi chiude lightroom.

Android samsung

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New Here ,
Dec 05, 2021 Dec 05, 2021

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Mine also won't work 50-75% of the time. I have LRC V11 on a PC. When I click "select subject," at least half the time it says "something went wrong." The icon in the bottom right then continues to spin and no other work can be completed until I close the program and restart.

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New Here ,
Dec 07, 2021 Dec 07, 2021

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I am using Pixel 6 Pro with 12 GB RAM and masking is still error

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New Here ,
Dec 23, 2021 Dec 23, 2021

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I am using Pixel 6 Pro with 12 GB RAM and masking is still error

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Community Beginner ,
Dec 26, 2021 Dec 26, 2021

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I have a Samsung Galaxy Tab S7 with 8GB of RAM and my problem is it won't download the Subject nor Sky components for masking. Clicking on "Download" for either does nothing.

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New Here ,
Jan 10, 2022 Jan 10, 2022

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Samsung Note 10 Android 11

Can't download Sky and Subject masking, the download starts, stucks and eventually an error message shows up.

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New Here ,
Nov 02, 2022 Nov 02, 2022

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LATEST

I had issue in masking photos and video . Something went wrong?    Is the problem

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